Massage Therapist

About the role

Spa Brasada is seeking team members to deliver massage and body treatments in an award-winning resort setting. This role involves providing consistent professional services in accordance with spa protocols and accepted certification practices, while maintaining a calming atmosphere for guests. Team members receive hourly pay, commission on services and products, and guest gratuity, with additional support for continuing education and license renewal.

Responsibilities

• Be on time for your shift, prompt with each appointment, and perform services within the appropriate time allotted for the service
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Effectively inform and educate our guests about specific wellness concerns
• Be flexible with your schedule, supporting the needs of the spa including availability on weekends and holidays as needed
• Properly care for equipment and use proper amounts of product to assist with cost controls
• Have complete knowledge and understanding of all services and products offered
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures
• Perform prep work, properly clean and restock room as required
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
• Handle guests' questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests
• Possess the ability to work without direct supervision
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings for the spa
• Assist in all areas of spa operation as requested by management
• Perform additional responsibilities and duties as assigned

Qualifications

• Previous experience in hospitality and elevated guest services and spa treatments is preferred
• Must have enthusiasm and possess excellent customer service skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication and listening skills, as well as basic computer knowledge
• Must be a team player

Pay

• Commission structure of 30% on services
• 10% commission on products sold
• Hourly rate plus guest gratuity

Benefits

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails
• Company-wide celebrations including end-of-season bash, holiday party, and scramble golf tournament/BBQ with raffles
• Hourly pay to complete CEUs under Board-approved Spa Manager
• Opportunity to acquire new skills such as body wraps, scrubs and specialty add-ons through routine internal training
• Reimbursement for license or license renewal