Massachusetts

About the role

The role is responsible for managing a team of agents and ensuring compliance with regulatory standards. Key responsibilities include training new hires, monitoring performance, and resolving customer complaints.

Responsibilities

• Train new hires on company policies and procedures
• Maintain high levels of customer satisfaction through effective communication and problem-solving
• Monitor agent performance and provide feedback
• Resolve customer complaints and escalate issues as necessary
• Conduct regular performance evaluations
• Develop and implement training programs for new agents

Requirements

• Bachelor's degree in a related field
• At least 3 years of experience in a supervisory role
• Strong understanding of regulatory compliance
• Excellent interpersonal and communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of financial regulations

Skills

• Leadership and management skills
• Customer service orientation
• Problem-solving abilities
• Effective communication skills
• Team building and collaboration

Benefits

• Competitive salary package
• Paid time off
• Health insurance
• 401(k) retirement plan

Pay

$50,000 - $70,000 annually

Schedule

Full-time, Monday through Friday, 9 AM - 5 PM