Masi Latte Lead Barista

About the Role

Responsible for day-to-day operation of Masi Shop Espresso Stand, including daily tasks, customer services, and other activities related to the operation of the Espresso Stand.

Responsibilities

• Train employees on policies, procedures, and daily tasks related to the Espresso stand.
• Provide orientation to new barista employees.
• Create barista employee work schedules and submit to Manager for final approval.
• Monitor inventory and place orders when necessary.
• Ensure inventory is put away on receiving day.
• Maintain stock room in an orderly manner.
• Responsible for espresso stand month-end inventory.
• Responsible for espresso stand special promotions.
• Schedule espresso stand maintenance and repairs with PME Maintenance Department and/or espresso repair person.
• Promote excellent customer service.
• Handle any customer complaints/disputes and report to Masi Manager.
• Oversee customer and employee relations.
• Perform other duties as assigned by Masi Manager or Assistant Manager.

Skills

• Experienced in providing excellent customer service.
• Ability to listen and problem-solve customer and/or employee complaints.
• Excellent math skills.
• Good verbal communication skills.
• Ability to work with a number of people at one time.
• Ability to complete tasks in a timely manner.
• Ability to work with little or no supervision.
• Ability to work as part of a team and/or independently.
• Ability to work in a fast-paced environment.

Qualifications

Education and/or Experience: High School diploma or GED required. One (1) year experience working in espresso stands.

Job Conditions

Working conditions include working in an enclosed setting. Conditions will also include frequent interruptions or working alone. Requires being available to work evenings, weekends, or when an employee calls in sick. Required to carry a pager.

Physical Requirements

• Ability to stand for long periods of time.
• Manual dexterity for use of cash registers and computers.
• Ability to lift 40 lbs.