Marketplace Operations & Content Specialist (8 Month Contract)

About the role

The Marketplace Operations & Content Specialist keeps the Axonify Marketplace and Content Studio running smoothly while creating and maintaining high-value learning content. This role blends operational ownership with hands-on content development.

Responsibilities

• Primary owner of maintaining and managing the Axonify Content Marketplace website using Squarespace
• Primary owner of Marketplace content order fulfillment, ensuring timely provisioning and setup for customers
• Manage the Content Studio setup, configuration, and maintenance processes, including internal reporting on studio activity
• Maintain customer and co-workers' feedback channels and respond to questions or comments regarding Axonify content
• Own the execution of the Marketplace content gap analysis and assist in creating content performance reports aligned to organizationally defined target audiences
• Collaborate with third-party content providers and internal teams to support revenue initiatives
• Collaborate with internal teams to create engaging, consistent Marketplace and Axonify content messaging and materials for internal and external use
• Own the maintenance and accuracy of internal operational documentation, process guides, content asset trackers, and spreadsheets, etc.

Content Creation and Management

• Research and collect source material necessary for content creation, content updates and maintenance projects
• Deliver strategic content development projects by transforming source material into effective content according to the Axonify methodology
• Conduct detailed reviews of co-workers’ content, including training plans, storyboards, videos, audio files, and job aids, to ensure work reflects Axonify’s methodology, style guide, translation requirements, and accessibility best practices

Multi-Media Development

• Develop video modules using Vyond
• Create and design clear, engaging job aids using tools like Canva, Illustrator, Adobe Photoshop, etc.
• Develop and test interactive and effective SCORM modules using Articulate 360
• Maintain licensing library and tracking logs for all graphics, images, and audio assets
• Ensure all media modules support Axonify’s commitment to equity, diversity & inclusion, and meet accessibility standards