Marketplace Channel Manager

Role Overview

The Channel Manager is responsible for managing and optimizing Maxwood’s presence across key third-party marketplaces, including Walmart, Target Plus, Best Buy, Lowe’s, Kohl’s, Amazon, Wayfair, and Bed Bath & Beyond. This role plays a critical part in driving marketplace growth through effective product merchandising, platform management, performance analysis, and cross-functional collaboration.

Responsibilities

• Manage product listings, content, and promotional strategies across third-party marketplaces
• Ensure product detail pages are optimized for visibility, accuracy, and conversion
• Maintain high-quality marketplace content standards
• Work within Mirakl and ChannelAdvisor platforms to onboard products, manage listings, troubleshoot issues, and maintain compliance
• Utilize marketplace seller portals to manage catalog performance and identify growth opportunities
• Support ongoing optimization efforts across marketplace channels to improve performance and efficiency
• Partner with Marketing, Supply Chain, Product, and Creative teams to ensure alignment on inventory, pricing, promotions, and brand standards
• Collaborate with external marketplace account representatives to identify opportunities and resolve escalations
• Coordinate marketplace initiatives and ensure timely execution across departments
• Track sales trends, performance metrics, and marketplace KPIs
• Identify areas of opportunity and risk across marketplace channels
• Develop regular reporting and provide actionable insights to support business decisions and channel growth
• Ensure adherence to marketplace policies, listing requirements, and customer service standards
• Proactively address compliance issues and account health concerns
• Maintain marketplace best practices and platform-specific requirements

Requirements

• 3+ years of experience managing third-party marketplace accounts such as Walmart, Target Plus, Best Buy, Lowe’s, Kohl’s, Amazon, or Wayfair
• Hands-on experience with Mirakl-powered marketplaces strongly preferred
• Experience with product listing optimization, digital merchandising, and marketplace growth strategies
• Familiarity with marketplace tools such as ChannelAdvisor, Salsify, Feedonomics, CommerceHub, or similar platforms
• Strong attention to detail and organizational skills
• Excellent communication and project management abilities
• Data-driven mindset with the ability to analyze performance and identify opportunities
• Advanced Excel skills and experience working with reporting or business intelligence tools

Preferred Qualifications

• Experience managing both first-party (1P) and third-party (3P) marketplace relationships
• Background in retail, consumer goods, or ecommerce
• Bachelor's degree in Business, Marketing, or a related field
• Experience with Shopify or other DTC ecommerce platforms

Core Competencies

• Detail-oriented and highly organized
• Self-motivated and proactive
• Strong analytical and problem-solving skills
• Collaborative and team-oriented
• Comfortable managing multiple priorities in a fast-paced environment
• Adaptable and solution-focused
• Professional and confident communicator

Benefits

• 401(k) with company match
• Dental Insurance
• Employee Assistance Program
• Flexible Schedule
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off

About Maxwood Furniture

Headquarters Charleston, SC