Marketing Support Manager

About the role

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Responsibilities

• Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth
• Manage team workload, priorities, and resource allocation to ensure timely and effective support across multiple brands
• Monitor support requests, service trends, and operational performance to identify opportunities for process improvement and increased efficiency
• Develop, implement, and maintain standard operating procedures, workflows, and support documentation to ensure consistency and scalability
• Identify opportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality

Requirements

• Experience: 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment
• 3+ years of experience leading, coaching, or supervising employees
• Experience developing operational processes, improving workflows, and driving continuous improvement initiatives
• Experience collaborating with cross-functional teams to resolve issues and improve service delivery

Skills

• Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences
• Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations
• Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment
• Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems

Benefits

• Competitive Pay: Commensurate with experience
• Schedule: Full-time M-F – 8 AM to 5 PM

Pay

Commensurate with experience

Schedule

Full-time M-F – 8 AM to 5 PM

Benefits

• Financial Benefits: Equity and annual bonus opportunities
• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly | Benefits Guide

Company Information

Brand: Neighborly - USA
Shared Services

Our office locations are at:
500 E John Carpenter Fwy, Irving, Tx
1010 N University Parks Drive, Waco, Tx

Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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