Marketing Service Representative HEALTHCARE

About the role

This position supports Sales Representatives or Account Management personnel in prospecting, acquiring, or renewing business. Duties vary by market and role and may include building customer/broker relationships, researching and resolving customer issues, preparing and analyzing reports, leading enrollment meetings, and implementing new accounts or renewals with minimal travel. The role is hybrid/flex, requiring in-office visibility three days per week and remote work the other two days. Relocation is not available, and sponsorship will not be extended.

Responsibilities

• Support Sales or Account Management personnel in prospecting, acquiring, or renewing business for ancillary products.
• Conduct research for prospective business and inquiries from customers, brokers, or company representatives, relaying information or responding directly.
• Manage communication campaigns with the sales team and clients to ensure timely messaging.
• Cultivate cross-functional relationships to enhance client and business partner experiences.
• Evaluate inquiries from internal/external partners, clients, or management to determine the best course of action for resolution, including but not limited to: claim processing, data interpretation, reporting, sales campaigns, portal access, contracts, products, and service issues.
• Coordinate meetings and gather data to create or maintain databases.
• Participate in implementation/finalist enrollments and prepare materials for enrollment sessions.
• Prepare documentation for prospective or existing customers and review forms for completeness.
• Develop relationships with customer representatives and respond to prospect questions about benefit information and options.
• Communicate professionally with co-workers, management, and customers.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program policies.
• Maintain confidentiality of company business and communicate developments to management.
• Perform special projects as required or requested.

Requirements

• Bachelor’s Degree and one (1) year of experience in health insurance/healthcare in a service, sales, or marketing role involving initiative and decision-making, OR
• Five (5) years of experience in healthcare management in a marketing service representative role, OR
• Five (5) years of experience in sales/marketing or healthcare management/claims/provider service involving processing or coordination for healthcare clients.
• Must have or obtain State Insurance License(s) in Life & Health (L&H) within the required time frame per state regulations.
• Strong organizational and decision-making skills with excellent written and verbal communication, including telephone skills.
• Ability to interact professionally with internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint, and Access.

Preferred Qualifications

• Health insurance/healthcare industry experience.

Pay

$41,700.00 - $92,800.00. Exact compensation may vary based on skills, experience, and location.