Marketing Representative, Caesars Rewards - Full Time (Weekends/Evenings)

This position typically starts at $18 per hour and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and full-time employees are eligible for benefits after 90 days.

About the role

This role puts you right in the heart of a lively, fast-paced entertainment environment where you get to connect with guests and elevate their experience every day. You’ll become the go-to expert for helping visitors navigate the Caesars Rewards program, solve account challenges, and keep everything running smoothly on the floor. With opportunities to collaborate across departments, resolve real-time issues, and authorize high-value perks, you’ll play a key part in creating memorable guest interactions.

You’ll also keep the Laurel Lounge running smoothly by managing access, anticipating needs, and working as part of a fast-moving team that keeps the space spotless and inviting. Every shift brings new interactions, new moments to brighten someone’s day, and plenty of opportunities to showcase your hospitality skills.

Responsibilities

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready-to-learn attitude.
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Provides Family Style Service and supports all aspects of the Caesars Rewards loyalty program.
• Maintains daily procedures, including discerning appropriate ID, filing, record keeping, problem solving, and navigating various computer software/programs.
• Assists guests with all data integrity account issues, including issuing Caesars Rewards cards, PIN creation, changes and resets, out-of-sync mail files, suspended accounts, returned mail, and researching account discrepancies and inquiries regarding tracked play and coupons.
• Helps facilitate the front-line execution of various marketing efforts.
• Issues new and replacement Caesars Rewards cards to guests.
• Stays knowledgeable and able to articulate information about ongoing and future promotions to guests.
• Interacts with other casino-related departments on a routine basis.
• Is visible and available to listen to and discern guest concerns, quickly attempting to remedy different situations.
• Manages guest lines in an efficient manner.
• Performs all routine opening/closing responsibilities.
• Assists with other duties when necessary to support marketing efforts and the Caesars Rewards loyalty program.
• Verifies guest’s eligibility to enter private Laurel Lounge areas and eligibility of guests.
• Maintains access to the VIP Laurel Lounge within department standards.
• Helps service guests as part of a team, including bussing guest seating areas in adjacent areas as needed.
• Ensures compliance with internal regulations and Missouri Gaming Commission regulations.
• Requires frequent walking, bending, lifting, reaching, pushing, and pulling throughout the shift.
• May require long periods of sitting, standing, and occasional lifting up to 40 pounds, reaching above head, bending below knee level, and rotating torso periodically.

Requirements

• Must be at least 18 years of age.
• Ability to read, write, and understand English.
• Excellent communication and organizational skills.
• Must be able to type 30-35 words per minute.
• Must pass the required background check.
• Must be able to obtain a Missouri Gaming License.
• Well-groomed hair and personal hygiene are essential.
• High School Diploma or equivalent.
• Previous computer skills preferred.
• Must enjoy working with the public.
• Previous experience working in a customer service position.
• Ability to work in a loud, fast-paced environment while handling multiple tasks under time constraints.

Pay

Starts at $18 per hour.

Schedule

Variable schedule, including evenings, weekends, and holidays.

Benefits

• PTO accrual starting on day one.
• Full-time employees eligible for benefits after 90 days.