Caesars Rewards Representative-Part Time (Caesars Atlantic City)

About the role

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Responsibilities

• Introduces the Caesars Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Caesars Rewards Visa program and meets monthly goals set.
• Promotes Caesars Rewards App and encourages guest to download.
• Buils relationships with customers to drive Caesars Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Caesars Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Caesars Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets customers as a company representative and provides information concerning specific functions.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
• Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent.
• Ability to add and subtract numbers.
• Pleasant personality, ability to deal with the public and maintain accurate records.
• Pleasant and easily understood speaking voice.
• Ability to receive and accept direction and instruction in a positive and cooperative manner.
• Customer service and computer experience preferred.
• Casino complimentary issuance experience and familiarity with player ratings preferred.
• Fluent in English.
• Capable of reading and writing English.
• NJ Cer License Required.

Skills

• Excellent customer service skills.
• Positive attitude and enthusiasm.
• Ability to greet guests warmly and provide information.
• Knowledge of Caesars Rewards programs and card systems.
• Computer literacy and proficiency with databases.

Benefits

• Competitive hourly wage of $17.00 per hour.
• Opportunities for growth within the Caesars Entertainment organization.
• Access to a diverse range of entertainment options.
• Work in a vibrant and historic city with a rich cultural heritage.

Pay

• $17.00 Per hour

Schedule

• Variety of shifts available to accommodate different schedules.