Caesars Rewards Lead Representative - Full Time (Caesars LV)

About the role

This position is responsible for providing excellent guest service to mid to high-end guests by providing information about their comp limits, special services, amenities, and targeted player events.

Responsibilities

• Coordinates activities and programs of the Caesars Rewards staff.
• Instructs, directs, and coaches team members.
• Ensures maximum Total Rewards Center and floor coverage.
• Keeps area clean and well stocked with supplies.
• Handles customer complaints at the Caesars Rewards Centers.
• Maintains confidentiality of sensitive materials.
• Creates and issues Caesars Rewards cards and promotes the program.
• Assists in the hiring of new personnel.
• Assists in the development and administration of training programs for department personnel.
• Completes department reports as required.
• Maintains communication for interdepartmental Caesars Rewards programs.
• Maintains database integrity by following high standards of data entry.
• Ensures the protection of customer’s rewards and credit lines.
• Completes other assigned projects.
• Promotes Harrah's Las Vegas by interacting with customers in an enthusiastic, helpful, and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Offers to help in other Caesars Rewards related duties at management request.

Requirements

• One-year previous supervisory experience is preferred.
• Previous customer service experience with the proven ability to provide courteous, friendly, and efficient service to customers.
• Excellent interpersonal, communication, team building, and problem-solving skills.
• Must be outgoing, energetic, and possess a positive attitude toward job and company.
• Must enjoy interacting with guests and always looking for service opportunities.
• Must be able to supervise small groups of Caesars Rewards employees and all their activities.
• Must have an understanding of Harrah’s Caesars Rewards program and the ability to analyze customer tracking.
• Must be able to make sound comping decisions.
• Computer experience is required with the ability to type 35 wpm.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to obtain a Gaming license through the state of Nevada.
• Able to work in a smoke-filled environment.
• Able to sit and stand for prolonged periods of time.

About Us

Help us roll out the red carpet at Caesars Palace! This world-renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.