Marketing Project Manager V

About the role

The Purchasing Partner owns a portfolio of User Experience (UX) Research vendor engagements end to end, from intake through agreement execution and invoicing.This is an ownership role, not a support role. You are accountable for the momentum of every case in your queue: driving requests across the finish line, following up with stakeholders and securing the approvals needed to close them, resolving blockers that sit outside your direct control, and proactively reporting status to your manager and stakeholders before anyone asks.

Location: Remote [USA - ONLY]

Responsibilities

• Serve as the primary point of contact and expert guide for User Experience (UX) Researchers navigating vendor and procurement processes.
• Own a portfolio of User Experience Research (UXR) vendor engagements end to end, from intake through Statement of Work (SOW) creation and execution, Purchase Order (PO) issuance, and invoicing, and drive each case to completion.
• Manage momentum on every case in your queue, advancing each request daily and creating urgency for others when the next action sits with another party.
• Act as the central point of coordination across all parties on an engagement, including researchers, associates, vendors, and approvers or leadership, maintaining the full picture of each case and keeping everyone aligned on what is needed and by when.
• Proactively communicate status to your manager and stakeholders on a daily cadence, covering progress, risks, and blockers, without being prompted.
• Take ownership of resolving blockers, including those caused by other teams or outside your direct control; surface them immediately, propose a path forward, and follow through until resolution.
• Anticipate stakeholder needs and potential blockers and mitigate them upfront rather than reacting to gaps after they have stalled a case.
• Own data integrity across Key Performance Indicator (KPI) and Service Level Agreement (SLA) trackers, and maintain vendor resources and process documentation, including documents, team wikis, and toolkits, for the Research team.
• Identify recurring friction in the intake-to-agreement pipeline, propose process improvements, and manage projects to implement solutions.
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