Marketing Operations Manager

About the role

Stripe is a financial infrastructure platform for businesses. The Marketing Operations team supports the global marketing engine, partnering with various teams to execute campaigns, manage prospect data, and improve marketing processes.

Responsibilities

• Embed within the regional marketing team to deeply understand and represent market nuances, and be the primary representative for Marketing Operations initiatives.
• Serve as the process owner for campaign execution workflows across email, landing pages, and paid media, supporting Growth, Lifecycle, and Global Campaigns marketing teams.
• Consult on best practices in Marketo, focusing on automation, scalability, and operational design.
• Design complex nurture and trigger campaigns and standardize them for broader use.
• Lead programs to address recurring operational challenges. Define objectives, success metrics, and build repeatable processes that scale.
• Drive regional performance transparency by analyzing pipeline health and marketing database trends. Proactively identify and unblock operational friction through collaboration with cross-functional teams.
• Accelerate review cycles, pilots, and feedback collection during program execution. Summarize required changes, identify launch-blocking issues, and escalate risks as needed.
• Drive ongoing improvements in marketing operations through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows.
• Maintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zones.

Requirements

• 6+ years of experience in B2B marketing operations, campaign management, or a related program management role within a high-growth technology environment.
• 3+ years of experience working day-to-day with marketing automation platforms, CRM platforms, prospect data, and lead management.
• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives.
• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat.
• 3+ years of experience doing your own analysis using queries, dashboards, and AI, and partnering with analysts and data scientists for more complex analytics needs.
• 3+ years of experience defining your own scope and goals, and collaborating with a distributed, global team to deliver on them.

Qualifications

• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering.