Marketing Operations Manager

Relias · Morrisville, NC · 1 wk ago

Full-time

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.

Benefits

Fantastic health and wellness benefits package, including an outstanding 401k match
Flexible PTO program
Generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options – you choose when you want to come into the office
Active Employee Resource Groups open to all employees
Comprehensive onboarding program – a great introduction to our company, customers and culture
Growth and career advancement opportunities
Promotes internal mobility and career growth aligned with evolving business needs
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees

Responsibilities

Marketing Automation Architecture: Design, build, and maintain scalable marketing automation frameworks across campaign intake, email, nurture programs, forms, landing pages, lead scoring, routing, segmentation, suppression logic, and attribution. Translate launch and campaign requirements into reusable operational patterns that improve speed, consistency, and governance.
Lead Lifecycle Operations: Own technical execution and optimization of lead capture, enrichment, deduplication, scoring, routing, SLA monitoring, and handoff processes in partnership with Revenue and Sales teams. Identify and resolve lead flow issues that impact conversion, speed-to-lead, attribution, and pipeline visibility.
AI and Workflow Automation Enablement: Identify and implement AI-assisted and automation-driven workflows that reduce repetitive campaign production, QA, reporting, documentation, and operational triage. Develop approved prompt libraries, workflow templates, and governance practices that help marketing teams use AI safely and consistently.
Campaign Operations Governance: Establish and maintain operational standards for UTMs, campaign hierarchies, audience criteria, consent and suppression logic, data hygiene, QA checklists, naming conventions, and launch readiness. Partner with channel owners to ensure campaigns are built accurately and can be measured effectively.
Data Analysis and Reporting: Develop and utilize dashboards, reports, and operational scorecards to monitor funnel performance, automation impact, campaign execution quality, data health, and productivity gains. Use Excel, BI tools, MAP/CRM reporting, and SQL or equivalent methods to communicate insights and inform decisions.
Cross-Functional Collaboration: Engage with stakeholders across Marketing, Revenue Operations, Sales, Customer Success, Product, IT, Legal, and Information Security to understand requirements and align automation and lead operations improvements with business objectives. Coach marketing team members on tools, processes, and AI-enabled workflows.
Continuous Improvement and Innovation: Stay current with marketing technology, AI, analytics, and automation trends. Proactively identify opportunities to improve campaign velocity, data quality, conversion rates, lead management, and operational efficiency within the department.

Requirements

5+ years of experience in marketing operations, marketing automation, revenue operations, or digital campaign operations
3+ years working for a SaaS Products organization or B2B technology organization
Expertise in marketing automation platforms, CRM systems, campaign operations, lead lifecycle management, and reporting tools
Proven experience implementing scalable process, data, and automation changes across complex environments
Bachelor's degree in relevant field

Skills

Marketing Technology & Automation: The ability to design, implement, and optimize marketing systems, automations, and workflow integrations that support scalable go-to-market execution.
AI Integration & Optimization: The ability to effectively implement, integrate, and optimize artificial intelligence technologies within marketing processes.
Problem-Solving: The ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issues.
Communication: Encompasses the skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received.
Adaptability: An individual's ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments.

Schedule

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter.