Marketing Operations Manager

About the role

Hearth & Home Technologies is looking for a Marketing Operations Manager to join our Marketing Department, part of the Fireplaces Business Unit in Lakeville, MN. This is a hybrid position (4 days in office/1 day remote). This role owns both creative output and process improvement. It ensures products are successfully brought to market through strong creative execution while continuously improving the processes, tools, vendors, and teams that make marketing more efficient, scalable, and effective.

Responsibilities

• Serve as the primary marketing partner to Product Management
• Lead development and execution of launch materials, sales tools, communications, website content, and promotional support
• Ensure ongoing portfolio materials remain accurate, relevant, and effective throughout the product lifecycle
• Oversee photography, video production, and creative asset development
• Coordinate internal and external creative resources to deliver high-quality marketing materials
• Support brand consistency and execution across all customer touchpoints
• Identify and implement opportunities to improve marketing workflows, efficiency, and effectiveness
• Optimize tools, systems, resource planning, and operational processes
• Drive adoption and utilization of marketing technologies and best practices
• Oversee external agencies, production partners, and creative vendors
• Support execution of trade shows, customer events, and experiential marketing initiatives
• Manage budgets, contracts, scopes of work, and performance expectations
• Lead and develop project management and event management resources
• Ensure cross-functional alignment, accountability, and successful delivery of key initiatives
• Build a scalable operating model that enables Marketing to deliver more effectively with greater consistency and impact

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 5–8 years of experience in creative operations, production, or a related field
• Highly organized with exceptional ability to manage multiple priorities, deadlines, and shifting requirements simultaneously
• Proven experience managing external vendors, contracts, budgets, and production logistics
• Strong understanding of creative workflows across print, digital, and multimedia
• Proven experience managing, developing, coaching, and mentoring direct reports
• Competency in core creative production tools and platforms
• Excellent cross-functional collaboration, stakeholder management, and communication skills

Preferred Qualifications

• Direct experience supporting trade shows, events, or experiential marketing
• Deep familiarity with project management systems and design software
• Demonstrated ability to manage shifting priorities with a hands-on, solution-oriented mindset

Benefits

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements.