Marketing Manager

Responsibilities

• Interview, onboard, and train new team members.
• Conduct ongoing trainings.
• Partner with department leaders to coach and support new hires.
• Conduct weekly training for reps that are underperforming.
• Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area.
• Support new technology rollouts and sales initiatives by becoming a Subject Matter Expert.
• Book guests to attend an owner update both by phone and face to face.
• Maintain an excellent culture and environment.
• Maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budget.
• Maintain department standards of production and work as a team player.
• Prepare additional reports deemed necessary by management.
• Ensure any pertinent information related to Marketing is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

Qualifications

• High School diploma required.
• College degree in related field preferred.
• Successful Wyndham Destinations marketing experience required.
• Excellent communication skills both written and verbal.
• Highly motivated with a positive attitude and good work ethic.
• Problem solving ability.
• Ability to effectively coach, counsel and motivate direct reports.
• Provide exceptional customer service (i.e., must be able to communicate in a positive and effective manner when dealing with upset owners).
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Ability to lead by example.
• Must have Timeshare/Vacation Ownership Experience.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays (subject to eligibility and position)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program