Marketing Manager

About the role

As an Account Executive at OneCloud Corporation, you will own your market pursuing new business, nurturing client relationships, and delivering compelling, consultative pitches across the Greensboro--Winston-Salem--High Point Area (Remote).

Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with potential and existing clients and partners, serving as the primary company liaison to facilitate communication regarding sales opportunities, service delivery, installation timelines, and billing inquiries. Ensure customer satisfaction through proactive relationship management, swift issue resolution, and strategic introduction of new products, services, and enhancements that address evolving client needs.
• Lead Generation & Network Expansion: Build and maintain a robust network of sources from which to consistently identify new sales leads and expand OneCloud's market presence.
• Consultative Solution Selling: Identify and understand customer product or service needs, then suggest and position tailored solutions to meet those needs. Demonstrate the functions and utility of products and services to customers, highlighting the features and benefits most relevant to each prospect.
• Sales Administration & Documentation: Prepare and deliver professional quotes, down payment terms, bid specifications, and proposals in adherence to company pricing guidelines and approval protocols. Maintain meticulous documentation of all sales activities—including opportunities, calls, orders, lost business, and customer or vendor relationship issues—in Salesforce, ConnectWise, or other designated CRM and business software.
• Business Growth & Profitability: Achieve or exceed sales targets while managing expenses effectively to maximize organizational profitability and drive sustainable growth.
• Collaborative Teamwork: Support colleagues in achieving their objectives, contribute constructive suggestions for process improvements, and foster a positive team culture that aligns with broader company initiatives.
• Personal Accountability: Take ownership of your business territory and client relationships, completing all administrative requirements with timeliness and precision. Represent yourself and the company with the highest degree of professionalism and integrity.

Required Skills/Abilities

• Excellent interpersonal and customer service skills with demonstrated ability to build trust-based client relationships
• Proven sales and negotiation skills with a track record of meeting or exceeding targets
• Superior written and verbal communication skills with ability to articulate complex technical concepts clearly
• Thorough understanding of technical products and services to be sold
• Strong analytical thinking and creative problem-solving abilities
• Excellent organizational skills and attention to detail
• Resilience and adaptability in fast-paced, high-pressure environments with the ability to multitask and maintain a sense of urgency
• Proficiency with Microsoft Office Suite and CRM platforms
• Valid driver's license with clean driving record

Education and Experience

• Bachelor's degree in Marketing, Entrepreneurship, Business, or related field (or equivalent professional experience)
• Minimum two years of relevant sales experience, preferably in telecom, technology, managed services, SaaS, UCaaS, VoIP, or related field
• Two or more years of experience supporting and participating in team sales initiatives, including assembling and presenting pertinent information for assigned accounts

Physical Requirements

• Ability to work comfortably in an office environment with prolonged periods of sitting and computer use
• Capacity to lift up to 15 pounds occasionally

Job Summary

OneCloud Corporation Internal Systems & CRM Support Specialist to own the administration and support of our internal IT infrastructure and CRM platform. In this role you will be the go-to expert for both day-to-day systems support and CRM operations ensuring our team stays productive, our data stays clean, and our business systems continue to scale with the company.

Responsibilities

• Serve as the primary point of contact for internal IT helpdesk escalations: hardware, software, network, and account issues
• Administer and maintain internal systems including Active Directory/Google Workspace, VPN, MDM, and SaaS platform accounts
• Own the administration of the company CRM platform — managing users, roles, permissions, pipelines, custom fields, and data integrity
• Design, build, and maintain CRM workflows, automations, and integrations with internal tools and third-party systems
• Develop and manage CRM reports and dashboards that give leadership and revenue teams actionable visibility
• Lead CRM data hygiene efforts: deduplication, standardization, imports, and audit processes
• Evaluate, implement, and support new internal tools and systems as the business evolves
• Provide training and documentation to internal users on systems and CRM best practices
• Collaborate with leadership and department heads to translate business requirements into system solutions
• Manage vendor relationships and renewals for internal software and IT services
• Support onboarding and offboarding of employee accounts, devices, and system access
• Other duties as assigned by leadership

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Exceptional organizational skills and attention to detail.
• Strong analytical and problem-solving capabilities.
• Demonstrated supervisory and leadership ability.
• Proficient in Microsoft Office Suite and service management platforms such as ConnectWise or Salesforce.
• Must be willing and able to work extended hours, both in-state and out-of-state, as operational needs require.
• Must be able to lift up to 25 pounds on an occasional basis.
• Must be willing to submit to a background check in accordance with applicable local laws and regulations.
• Must be 21 years of age or older and possess a valid driver’s license with a clean driving record.

Education & Experience

• Minimum of three (3) years of prior management experience required.
• Broad experience in telephony, VoIP, paging, networking, and related technology fields strongly preferred.

Job Summary

OneCloud Corporation is a Charlotte-based telecommunications and technology company committed to delivering innovative connectivity and cloud-based solutions to businesses across the region and beyond. The Marketing Manager is a hands-on, results-oriented role for a creative and strategic marketer who leads brand strategy across OneCloud's portfolio of brands while managing a marketing team. This position owns creative output and website execution — including our sites on WordPress and Webflow — while collaborating with leadership to align brand messaging with OneCloud's growth objectives.

Responsibilities

• Partner with the executive and management team to define marketing priorities, set annual goals, and align brand messaging with OneCloud's mission and values
• Develop and execute brand strategy across multiple brands in the OneCloud portfolio, keeping positioning, voice, and visual identity consistent across each one
• Lead and manage a marketing team — setting priorities, giving feedback, and supporting day-to-day execution
• Own the build-out, maintenance, and ongoing optimization of marketing websites on WordPress and Webflow
• Design and oversee marketing materials including social graphics, email templates, web assets, presentations, and print collateral
• Maintain brand consistency across all marketing materials, campaigns, and touchpoints, reviewing work closely before launch to catch errors and inconsistencies others miss
• Analyze campaign performance across brands and adjust strategy based on data insights
• Manage content calendars and coordinate campaign timelines
• Collaborate with sales, product, and leadership teams to align marketing efforts with business goals
• Stay current on design trends, digital marketing best practices, and industry developments
• Manage relationships with outside agencies, freelancers, or vendors as needed
• Other duties as assigned by leadership

Required Skills and Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience
• 3–5+ years of marketing experience, including experience leading or managing a team, with a strong graphic design portfolio
• Hands-on experience building and managing websites in both WordPress and Webflow
• Proficiency in design tools (Adobe Creative Suite, Figma, Canva, or similar)
• Demonstrated experience developing and executing brand strategy across multiple brands at once
• Strong understanding of branding, digital marketing channels, and campaign analytics
• Sharp attention to detail — you catch the typo, the misaligned button, the off-brand color before anyone else does
• Excellent written and verbal communication skills
• Ability to manage multiple projects and deadlines independently
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

Preferred Qualifications

• Experience in the telecommunications, SaaS, or technology industry
• Experience with SEO/SEM best practices
• Familiarity with email marketing platforms and marketing analytics tools
• B2B marketing experience with knowledge of the SMB buyer journey
• Experience mentoring junior team members or managing freelance contributors

Job Summary

The Customer Care Implementation Specialist (I) is an entry-to-mid-level role serving as the frontline point of contact for OneCloud's small business clients. This position blends client onboarding and implementation with ongoing account support, proactive outreach, and basic sales activities. The ideal candidate is organized, self-motivated, and passionate about delivering exceptional customer experiences in a fast-paced UCaaS and telecom environment.

Responsibilities

• Coordinate all phases of client implementation — planning, scheduling, resource allocation, and equipment delivery.
• Deliver customized product training to ensure effective client engagement.
• Proactively reach out to clients to address concerns and provide support.
• Manage client relationships, ensuring satisfaction and retention.
• Perform basic sales activities to grow client base.
• Support the implementation of new products and services.
• Collaborate with other departments to ensure seamless onboarding and support.