Marketing Inside Sales Representative

Overview

Quinn Company is one of the world's top-performing Caterpillar dealerships, providing equipment sales, rentals, parts, and service throughout Central and Southern California. With over 100 years of success, we combine the strength of a global Fortune 50 brand with the culture and opportunities of a local company.

Responsibilities

• Manage high volume of inbound calls and client forms to validate and pre-qualify clients, including understanding their needs, determining next steps in the sales process, and handling leads accordingly.
• Identify and qualify leads for dealer solutions from opportunities generated by contacting prospects and customers.
• Responsible for tracking and ensuring leads are registered within internal CRM and Call Tracking Platform.
• Transfer leads to the appropriate salesperson with a sense of urgency.
• Follow-up and drive lead response with all sales team members.
• Work with internal Sales Team and open sources to gather prospect and customer contact information, ensuring accurate information is submitted and recorded in CRM.
• Respond and call back to any incoming requests and emails in a timely manner.
• Contact existing customers to generate additional business.

Qualifications

• Two years of relevant sales experience in B2B business or Call Center generating leads.
• Bachelor's degree from a four-year college or university in a related field is highly desirable; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, engineering drawings, operating and maintenance instructions and procedure manuals.
• Technical language skills required, along with the ability to write routine reports and effective correspondence, and to speak effectively over the phone.
• Ability to calculate figures and amounts such as averages, percentages, geometry, and statistics.
• Ability to understand the basic dynamics of equipment operation and design, and product applications.
• Proficiency in the software applications of Microsoft Excel, Word and PowerPoint; dealer customer relationship management system (CRM); dealer business system; dealer email system.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits employee feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
• Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve and promote quality; Applies feedback to improve performance.
• Able to walk and talk or hear; Stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; taste or smell; occasionally drive to customer work sites and lift up to 50 lbs.