Marketing/Communications Manager

Responsibilities

• Direct day-to-day administration of health and welfare benefit programs, including medical, prescription, dental, vision, and related offerings.
• Oversee eligibility and enrollment activities, ensuring participant data is accurate, complete, and aligned across internal systems and external partners.
• Create and manage communication plans for benefit updates, educational outreach, and participant engagement initiatives across print and digital channels.
• Lead annual and off-cycle enrollment efforts by organizing timelines, preparing materials, coordinating with vendors, and responding to stakeholder questions.
• Maintain benefit-related website content and participant resources so information remains current, accessible, and easy to understand.
• Advise internal staff on plan rules, documentation standards, claims processes, and member service practices to support consistent administration.
• Build strong working relationships with employers, unions, and service providers to support effective delivery of plan information and administrative updates.
• Support compliance activities by maintaining records, assisting with audits, and helping ensure processes follow plan documents and applicable requirements.

Requirements

• Demonstrated experience managing employee or multi-employer benefit programs, with strong knowledge of health and welfare plan administration.
• Background in developing participant communications, such as email campaigns, educational materials, newsletters, and web content.
• Familiarity with enrollment processes, eligibility rules, claims support, and member service best practices.
• Ability to work across multiple software platforms to track records, manage workflows, and produce accurate reporting.
• Strong writing and copy development skills with the ability to translate complex benefit information into clear, user-friendly messaging.
• Experience collaborating with vendors, employer groups, union stakeholders, and cross-functional internal teams.
• Understanding of compliance considerations related to benefit administration, documentation, and reporting obligations.

Qualifications

• Education: Bachelor's degree preferred, but not required.
• Experience: Minimum of 5 years of relevant experience in health and welfare benefit administration.
• Skills: Proficiency in Microsoft Office, familiarity with HRIS systems, excellent communication and interpersonal skills.

Benefits

• Competitive compensation and benefits package.
• Access to top jobs, including contract, temporary, and permanent placements.
• Free online training and career development opportunities.
• Company 401(k) plan for contract/temporary professionals.

Pay

• Salary range: $60,000 - $80,000 annually.

Schedule

• Full-time position.