Marketing & Communications Manager

Position Overview We are seeking a creative and strategic Marketing & Communications Manager to support a key client account in the Seattle, Washington region. This on-site role will serve as the primary communications, marketing, and design resource for the account, working closely with JLL's facilities and projects operations teams to deliver exceptional visual and communication experiences. The ideal candidate will combine strategic thinking with hands-on design capabilities, creating complex branding materials including signage, wayfinding systems, graphics, and customer-facing collateral that enhance the client's physical spaces and support operational excellence. This position requires regular presence at client sites with approximately 20% travel to various properties throughout the Washington state region area. Key Responsibilities Design & Brand Execution Design and produce signage programs including building identification, wayfinding, directional signage, floor directories, and graphicsCreate customer-facing materials including tenant welcome kits, building amenity guides, floor maps, lobby displays, and property marketing collateralDevelop branded materials that support facilities operations including safety signage, operational notices, event graphics, and internal communicationsDesign visual assets for projects operations including construction notifications, move announcements, renovation updates, and occupancy communicationsMaintain brand consistency across all client touchpoints while adhering to established brand guidelines and visual identity standardsProduce print-ready files with accurate specifications for fabrication and installationConduct site visits across the portfolio to assess signage needs, verify installations, and gather content Visual Content Creation Produce high-quality graphic design work including infographics, presentations, digital displays, posters, flyers, and promotional materialsCreate templates and standardized formats that facilities and operations teams can utilize for recurring needsDesign digital assets for building communication channels including email headers, social graphics, and digital signage contentDevelop photography and visual content briefs to capture spaces, amenities, and eventsPhotograph properties and events as needed to maintain current visual asset library Vendor & Production Management Coordinate with signage fabricators, print vendors, and installation contractors to execute design projectsProvide technical specifications and production guidance to ensure quality outputManage vendor relationships, obtain quotes, track orders, and ensure timely deliveryConduct quality checks on printed and fabricated materials before and after installationVisit sites to oversee installations and verify proper placement and execution Operational Communications Support Partner with facilities management teams to communicate building updates, service schedules, amenity information, and tenant notificationsSupport projects operations by creating clear, branded communications for construction activities, move coordination, and space changesDevelop communication materials that keep building occupants informed and engagedDesign emergency preparedness materials and operational signage as neededMaintain on-site presence to quickly respond to urgent communication needs Strategic Communications & Marketing Develop and implement communications and marketing strategies that support account operations and enhance client satisfactionCreate campaign calendars and communication plans aligned with facilities operations and client objectivesProduce written content including newsletters, email campaigns, announcements, and property updatesManage content calendars ensuring timely, relevant communications across multiple properties Stakeholder Collaboration Serve as the on-site communications and design resource for facilities managers, project managers, and operations teamsRespond to communication requests from account team members with quick turnarounds and creative solutionsBuild strong working relationships with client contacts and JLL service delivery teams through regular in-person interactionAttend operational meetings to understand upcoming needs and proactively develop communication plansTravel to various client properties throughout the region to support operations and maintain consistent brand presence Digital Channel Management Manage building-specific digital platforms including SharePoint websites, tenant portals, digital displays, or social media channelsDesign and schedule content for digital displays in lobbies and common areasMonitor engagement and optimize digital communications strategies Qualifications Required: Bachelor's degree in Graphic Design, Communications, Marketing, Visual Communications, or related field5+ years of experience in communications and marketing with substantial hands-on design responsibilityStrong graphic design portfolio demonstrating expertise in design capabilities and customer-facing branded materialsProficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) with ability to produce print-ready files and technical specificationsUnderstanding of print production processes, materials, fabrication methods, and signage systemsExcellent writing and editing skills with attention to detailProven project management experience and organizational skills; Ability to manage multiple requests and priorities in a fast-paced operations environmentStrong collaboration skills with ability to work effectively with facilities and operations teamsProficiency in Microsoft Office Suite (Word, PowerPoint, Excel)Experience with email platforms, content management systems, and digital toolsReliable transportation and willingness to travel regularly to client sites throughout the Seattle, Washington regionComfort working on-site in operational environments including active construction areas and multi-building campuses Preferred: Experience in real estate, corporate services, facilities management, or related industriesFamiliarity with building operations and facility management environmentsVideo editing skills and experience with motion graphicsPhotography skills or art direction experienceExperience supporting operational teams with communication needsFamiliarity with federal or government contracting environments