Marketing & Communications Intern - Hybrid: Remote in Boston area with 2 days in office

Contraceptive care is basic health care. Yet too many patients in the U.S. struggle to access the care they want, when they want it. A national nonprofit founded in 2014, Upstream USA partners with healthcare organizations to provide free training, education, and technical assistance to improve their contraceptive services and meet their patients’ needs – at no cost to them. Over ten years, we’ve supported 200+ healthcare partners (including primary care practices, federally qualified health centers, health systems, and more) with a transformative approach that empowers patients to access the contraceptive care where they already receive most of their healthcare. We’re on a path to partnering with health care organizations that collectively serve 5 million patients by 2030.

About the role

As a Marketing & Communications (MarComms) Intern on our Marketing and Communications team at Upstream, USA, you will have the opportunity to gain hands-on experience and contribute to various aspects of the MarComms function. You will work closely with members of our MarComms team to support departmental operations, content marketing, branding & design, public relations, and internal communications functions. This internship offers valuable learning opportunities and exposure to the dynamic field of marketing & communications with an opportunity to gain visibility and hands-on experience in key marketing & communications functional areas. Availability to commit to 40 hours per week for the duration of the internship is preferable.

Responsibilities

• MarComms Operations
  • Assist with website content updates via WordPress CMS
  • Assist Marketing operations with administration of HubSpot email marketing system, including monitoring performance of forms, and assisting with projects to improve data cleanliness and operational efficiency
  • Monitor and analyze performance metrics across social media, email campaigns and web traffic, translating raw data into concise actionable summaries for the team (primarily via HubSpot and Google Analytics)
• Content Marketing
  • Extract high-impact quotes from video transcripts to identify “hooks” for target audiences
  • Contribute to and organize a centralized MarComms quote database, categorizing assets by theme and audience to streamline future content creation and storytelling
  • Develop first drafts of engaging content for LinkedIn ensuring all posts align with Upstream’s brand voice and engagement goals
• Branding & Design
  • Create social media graphics using Canva or Adobe Creative Suite
  • Support the organization’s rebrand project by migrating legacy documents into new brand templates
• Public Relations
  • Support daily news monitoring
• Internal Comms
  • Assist with intranet maintenance and updates
  • Support internal newsletter distribution and track engagement metrics (via Google Forms)
  • Assist with the collection and analysis of survey metrics from our org-wide retreat (via Google Forms), and prepare presentations to summarize findings for leadership
• Additional duties as assigned

Requirements

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Pursuing a degree in Communications, Marketing or a related field
• Strong communication skills, both written and verbal
• Detail-oriented with excellent organizational skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Experience with file management in Google Drive, creating and organizing documents
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Forms)
• Experience with a website CMS (WordPress, Wix, etc.) and/or an email marketing platform (HubSpot, MailChimp, etc.) a plus
• Enthusiastic about learning and contributing to the MarComms function

Schedule

• Availability to commit to 40 hours per week for the duration of the internship is preferable
• This role will require local travel twice each week into our Boston office for in-person meetings. There may be an opportunity to attend a department retreat

Pay

The hourly rate for this internship is $20/hour.

Benefits

Intern positions and contingent worker roles are not eligible for benefits. Full-time employees receive:

• Comprehensive benefit package including medical, dental, vision, life insurance, long and short-term disability
• 401K with a match
• Generous vacation, personal, sick, and holiday time off
• Parental leave
• Professional development
• Fitness and cell phone allowance

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work-from-home setups will have reliable access to phone and Internet to ensure connectivity to their teams
• Our teams come together for occasional in-person meetings and organizational retreats. This travel expectation will be applicable for all Upstreamers, even those based remotely
• Engage in organization-sponsored learning & development