Marketing Communication Operations Manager

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.

About the role

Join Easterseals Southern California as a Marketing Communication Operations Manager and play a key role in strengthening how our Marketing Communications team works, collaborates, and delivers impact. This is a great opportunity for a highly organized, process-minded marketing communications professional who enjoys building systems, improving workflows, and creating visibility across projects and priorities.

In this role, you will help support a high-performing Marketing Communications team by enhancing workflow management, resource planning, performance tracking, and operational efficiency—all while contributing to an exceptional, mission-driven organization dedicated to making a meaningful difference in the communities we serve.

Responsibilities

• Establishes and manages governance processes that ensure Marcom work is aligned to organizational priorities.
• Defines and operationalizes clear prioritization frameworks to guide decision-making across competing requests.
• Partners with Marcom and organizational leadership to evaluate tradeoffs, capacity constraints, and strategic alignment.
• Facilitates regular prioritization reviews to ensure resources are focused on the highest-impact initiatives.
• Ensures transparency in how work is approved, sequenced, and resourced across the marketing function.
• Develops and maintains standardized workflows for marketing projects.
• Monitors team capacity and workload across Marcom functions.
• Aligns demand with available resources, particularly for creative services.
• Develops Smartsheet dashboards and reporting for leadership visibility.
• Manages marketing technology platforms and tools.
• Ensures tools are effectively utilized and integrated into workflows.
• Recommends and implements system improvements as needed.
• Facilitates coordination across Marcom teams, services, and support functions.
• Ensures alignment between brand, campaigns, and internal communications efforts.
• Provides operational leadership across the Marcom function by establishing clear processes, standards, and expectations.
• Influences stakeholders and team members to adopt and adhere to governance and prioritization practices.
• Facilitates alignment across teams by driving transparency in priorities, capacity, and decision-making.
• Supports a culture of accountability by ensuring commitments, timelines, and processes are consistently upheld.
• Acts as a key partner to Marcom leadership in driving operational discipline and continuous improvement.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree or equivalent training or relevant experience is preferred.
• Minimum six (6) years of experience in Marcom Operations or Project Management is required.
• Strong experience with process design and workflow management.
• Experience with marketing tools and project management platforms, specifically Smartsheet.
• Experience in nonprofit or mission-driven organizations preferred.
• Experience with creative production workflows (design, video, content) preferred.

Skills

• Operational excellence and high attention to detail and accuracy.
• Process design and optimization.
• Problem-solving and continuous improvement.
• Must be willing to say “no” and enforce process.
• Analytical thinking and reporting.
• Stakeholder management.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle confidential information with discretion and maintain compliance with privacy requirements.
• Ability to multitask, prioritize, and meet recurring deadlines.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per ESSC and/or program requirements.
• Must pass all required drug testing by ESSC.

Physical Requirements

• Carrying/Lifting: Occasional / Up to 30 lbs.
• Standing: Occasional / Up to 3 hours per day.
• Sitting: Frequent / Up to 8 hours per day.
• Walking: Occasional / Up to 3 hours per day.
• Travel: Travel to ESSC offices and events in Southern California.
• Repetitive Motion/Activity: Frequent keyboarding and writing.
• Visual Acuity: Ability to view a computer monitor or handheld electronic device and read printed materials.
• Environmental Exposure: Work is performed in a standard office environment.

Pay

$85,000 - $100,000