Marketing Assistant

Summary

Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day‑to‑day issues with current residents, and coordinating the renewals of existing leases. Marketing Assistants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for marketing assistants centers on Fair Housing, closing techniques, and overcoming objections.

Primary Duties and Responsibilities

• Provide excellent service to all residents, prospects and visitors to the community.
• General office administration to include lease and resident communication management, filing, answering phones, greeting customers, etc.
• May also be responsible for light cleaning of office, common areas, and model unit(s).
• Effectively lease apartments in accordance with budget guidelines.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Coordinate the application review for each lease including credit and income verifications and background checks.
• Complete lease packets and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move‑in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Daily opening and closing procedures: perform a daily marketing inspection, spruce up the model, check the leasing path and amenities areas, pick up trash, use a sparkle kit, and vacuum/clean the clubroom as needed.
• Refreshments: prepare cookies or provide candy, beverages, and coffee each morning; notify the Community Manager when supplies are needed.

Requirements

• High School diploma or GED; active enrollment in a 2‑ or 4‑year degree program preferred; equivalent combination of education and experience.
• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, or customer service experience.
• Ability to demonstrate a positive attitude and enthusiastically communicate the benefits of the apartment community to prospective students, their parents, and university personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Ability to speak effectively before groups of customers or employees.
• Ability to read and understand lease documents.
• Effective team player who interacts well with others.
• Organized and detail‑oriented.
• Patient, even‑tempered, and works well under pressure.
• Ability to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, percentages, discounts, and pro‑ratios.
• Ability to apply common‑sense understanding to carry out written, oral, or diagram instructions.
• Effective time‑management skills.
• Ability to maintain confidentiality.
• Ability to follow directions from a supervisor.
• Ability to understand and follow posted work rules and procedures.
• Ability to accept constructive criticism.
• Willingness to work weekends or overtime as required.
• Knowledgeable in Microsoft Word and Excel.
• Knowledge of Entrata preferred.

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment; primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods, and to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements. The role may involve long hours and odd schedules (including weekends) to fulfill job duties.

Pay

$13 per hour