Market Street Team Leader

More About The Role At Morrisons, we’re proud to deliver great food and friendly service to our customers As a Café Team Leader, you’ll support the day-to-day of the café, helping the team to deliver outstanding service and maintain high standards. As a Café Team Leader, you’ll: Deliver high café and BREW standards, ensuring full operational complianceProvide outstanding customer service across all café touchpointsCoordinate daily activities and communication within the caféIdentify opportunities for improvement using data and customer feedbackWork closely with managers and colleagues to drive sales and achieve store targetsEnsure compliance with all health and safety and food safety standardsRespond quickly to customer queries and resolve issues effectivelyMaintain high standards of cleanliness, food safety, and stock controlMinimise waste through careful handling and stock managementComplete all tasks and procedures in line with company policies More about our perks Generous holiday entitlement15% discount in our supermarkets and convenience stores from the day you join usAdditional 10% discount card for a friend or family memberGenuine career progression and development opportunities - read more about our Leadership School hereSubsidised in-store cafe or shop floor rangesFree parkingCompetitive pension and life assuranceHealthcare / Wellbeing benefits including Aviva Digital GP'MyPerks' with discounts at high street shops, cinemas and gyms, and lots moreOptional payroll charity donationsA range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave More about you We’re looking for someone who is passionate about customer service and thrives in a fast-paced environment. You’ll ideally have: Experience delivering excellent customer serviceThe ability to build strong relationships with customers and colleaguesExperience supporting or leading a teamStrong operational knowledge of a café or hospitality environmentA positive attitude and a genuine passion for helping customersAwareness of food safety, hygiene, and health & safety practices You’ll also be: A great communicator who listens and responds to customer needsFlexible and willing to take on a variety of tasksCommitted to maintaining high standards in everything you do