Market Street Team Leader

About the role

At Morrisons, we’re proud to deliver great food and friendly service to our customers. As a Café Team Leader, you’ll support the day-to-day of the café, helping the team to deliver outstanding service and maintain high standards.

Responsibilities

• Deliver high café and BREW standards, ensuring full operational compliance
• Provide outstanding customer service across all café touchpoints
• Coordinate daily activities and communication within the café
• Identify opportunities for improvement using data and customer feedback
• Work closely with managers and colleagues to drive sales and achieve store targets
• Ensure compliance with all health and safety and food safety standards
• Respond quickly to customer queries and resolve issues effectively
• Maintain high standards of cleanliness, food safety, and stock control
• Minimise waste through careful handling and stock management
• Complete all tasks and procedures in line with company policies

Requirements

We’re looking for someone who is passionate about customer service and thrives in a fast-paced environment. You’ll ideally have:

• Experience delivering excellent customer service
• The ability to build strong relationships with customers and colleagues
• Experience supporting or leading a team
• Strong operational knowledge of a café or hospitality environment
• A positive attitude and a genuine passion for helping customers
• Awareness of food safety, hygiene, and health & safety practices

You’ll also be:

• A great communicator who listens and responds to customer needs
• Flexible and willing to take on a variety of tasks
• Committed to maintaining high standards in everything you do

Benefits

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities - read more about our Leadership School here
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave