Market Store Protection Specialist

About the role

This position provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "Command" presence and wearing a body worn camera. Must embrace company values and have a mentality to protect the Ross treasure. This position will support the Area Loss Prevention Manager (ALPM) by working at assigned stores within the market as prioritized by the ALPM.

Responsibilities

• Maintaining Safe & Secure Environment
  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
  • Provides visible "Command" presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor wearing a company issued body worn camera, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.
• Developing Great Teams & Partnerships
  • Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all customers and associates with respect. Demonstrates courtesy, friendliness, and professionalism at all times.
  • Recognizes associates using company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
  • Other duties as assigned to support loss prevention initiatives.
• Personal and Store Brand
  • Represents and supports the company brand at all times.
  • Maintains a professional appearance, in accordance with company dress code.
• Mitigating Theft & Fraud
  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
  • Effectively communicates to store leadership and loss prevention leadership.
  • Adheres to company policy for external theft response.
  • Executes all company best practices and maximizes productivity by minimizing steps and touches while working.
• Minimizing Operational Shortage
  • Increases store awareness on effective processes to minimize operational shortage.
  • Trains and educates associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages Work Processes
• Collaborates
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
• Communicates Effectively
• Ensures Accountability and Execution
• Builds Talent

Qualifications and Special Skills Required

• High school education or equivalent required; AA degree preferred.
• Highly driven and capable of achieving results with limited oversight.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.

Physical Requirements/ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

Other Qualifications and Skills

• Must be able to travel. Will require frequent driving.
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

The base pay range for this role is $18.40 – $22.21. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.