Market Specialist Account Manager (Major Accounts - Federal)

Position Summary

This position is responsible for achieving net income growth within the assigned customer group through energy and non-energy products and services while achieving top quartile customer satisfaction results. The position will be responsible for developing Account Management skills while working with the assigned Customer Group.

Major Job Responsibilities

• Manage assigned Major Account Federal customers located in Alabama Power's service territory.
• Ensure net income growth of profitable revenue through sales of energy and non-energy products and services with Federal Services Team while achieving top quartile results in the NPS survey or its successor in function.
• Effectively communicate customer information, events and issues to Major Accounts and leadership as appropriate.
• Support the Segment Managers and Director, Major Accounts with Oracle Sales Cloud including inputting opportunities / leads, developing, and managing the necessary reports.
• Develop the depth and breadth of customer contacts at the local facilities and identify project decision makers both locally and federally.
• Having the capacity to work multiple with multiple customers and assisting in the development of projects will be a significant portion of the job, requiring coordination across several departments within APC and SCS to ensure the successful completion of projects.
• Excellent written and verbal communication skills for presenting service proposals, reliability concerns and issues, sales correspondence, proposals, and potential/future rate impacts.
• Commitment to operate with the highest level of ethics and integrity with colleagues and clients.
• Support the Company’s Safety Initiatives. Be Safe personally and be watchful for the Safety of other APC employees.

Qualifications

• Bachelor’s Degree in Engineering, Business, Marketing, or a related field is highly preferred.
• Experience working with federal and military customers will be beneficial to understand their processes, developing solutions to resolve issues, whether technical, billing or otherwise is required.
• Experience in Marketing and/or Power Delivery - Transmission and/or Distribution is desired.
• Relevant experience in similar roles outside Alabama Power may also be considered (i.e. government, military, heavy industrial, etc.).
• Experience and/or working knowledge of the GSA Areawide and its Exhibits, Utility Privatization contract or process, Federal UESC, ESPC, and/or other energy-related contracting mechanisms is desired.
• Familiarity with federal government energy efficiency, renewable energy, resilience, contracting policies, and federal acquisition regulations (FARS) is a plus.