Market Operations Director

Specific Responsibilities

• Manage the financial performance of a designated territory of Soar centers, including P&L and 4-Wall EBITDA.
• Monitor and drive KPIs such as quality, teammate belonging, RBT hours and efficiency and other key operational metrics.
• Analyze financial data to identify trends, opportunities, and areas for improvement.
• Partner with shared services departments to create and execute plans related to admissions, hiring, and client/staff schedules that align with company goals.
• Directly oversee Center Operations Directors, Market Operations Specialists and Scheduling Manager, providing guidance, coaching, and support to ensure operational excellence across centers.
• Conduct regular site visits and oversee monthly Strategic Operations Analysis Review meetings to ensure centers are running smoothly and in alignment with company standards.
• Support team efforts to maintain compliance with internal policies and external regulations.
• Collaborate with clinical leadership to ensure operational decisions align with therapeutic goals.

Qualifications

• Proven experience in multi-site operations management, preferably in a healthcare or therapeutic setting.
• Strong understanding of financial metrics, including P&L management and operational KPIs.
• Exceptional leadership and team management skills, with a track record of building and maintaining strong teams.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
• Highly organized and detail-oriented, with the ability to balance multiple priorities in a fast-paced environment.
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.