Market Operations Coordinator

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About the Role

The Market Operations Coordinator provides comprehensive administrative and operational support to senior operations leadership. This role serves as a key resource in coordinating operational initiatives, tracking performance, facilitating communication, preparing leadership presentations, and supporting projects across a fast-paced, multi-site healthcare environment. This role offers an opportunity for professional growth in healthcare operations. The ideal candidate is highly organized, results-driven, an excellent communicator, and technically savvy, with strong PowerPoint and Microsoft Office skills. They should be proactive, detail-oriented, and able to manage competing priorities, drive follow-through, and work effectively with multiple senior leaders.

Position Details

Location: Plano, TX (Hybrid) — onsite days based on business need and leadership priorities. Employment Type: Full-Time, Non-Exempt (Hourly).

Responsibilities

Operational & Administrative Support

• Provide administrative and operational support to senior operations leadership.
• Coordinate day-to-day market initiatives, follow-ups, and special projects.
• Track market priorities and ensure timely execution of action items.
• Anticipate leadership needs, proactively identify solutions, and independently resolve routine operational challenges with minimal oversight.
• Manage competing priorities and deliver accurate, high-quality work while supporting multiple senior leaders.
• Assist with preparation of operational updates, summaries, and leadership communications.
• Provide meeting facilitation support, including notetaking/minutes for leadership meetings and follow-up communications.
• Manage complex calendars and schedule meetings across senior leaders, stakeholders, and cross-functional partners.
• Coordinate market leadership meetings, including agendas, pre-reads, logistics, notes, and follow-up tracking.
• Facilitate communication between operations, clinical leadership, compliance, training, and implementation teams.
• Maintain organized documentation of key decisions, initiatives, and action plans.

BOM Meeting Scheduling & Minutes

• Schedule and coordinate BOM (Board/Business Operations Management) meetings for the market, including calendar holds, logistics, attendee management, and materials distribution.
• Partner with senior operations leadership to develop meeting agendas and ensure pre-reads/materials are prepared and sent in advance.
• Capture meeting minutes, document decisions, and distribute summaries in a timely manner.
• Track BOM action items, owners, and deadlines; follow up to ensure completion.
• Maintain an organized repository of BOM agendas, minutes, attendance records (if applicable), and supporting documentation.

Reporting & Performance Tracking

• Compile and track market KPIs and performance dashboards.
• Prepare reports and presentation materials for market, BOM, and executive-level meetings.
• Monitor performance trends and identify gaps to support leadership decision-making.
• Maintain tracking tools for initiatives, deadlines, and regulatory requirements.

Process Improvement Support

• Support implementation of standardized workflows and operational best practices.
• Assist with continuous improvement initiatives across facilities within the market.
• Help drive operational consistency and accountability.