Market Manager - Texas

Responsibilities

• Implement and maintain operational processes to maximize efficiency and reduce costs
• Maximize vehicle throughput to meet regular performance targets
• Hit agreed-upon financial targets
• Manage Hub employees, including technicians, porters, and flex porters
• Provide guidance, coaching, and support to team members to ensure high performance
• Oversee hiring, training, and performance evaluations, in collaboration with leadership
• Foster a positive team environment focused on collaboration and accountability
• Serve as the primary point of contact for customers, ensuring expectations are met and satisfaction is high
• Onboard new customers and expand services with existing accounts
• Develop and maintain strong relationships with customers to maximize vehicle service/calibration opportunities
• Track key performance indicators (KPIs), including vehicle throughput, revenue, and customer satisfaction
• Analyze operational data to identify trends, address gaps, and recommend and implement improvements
• Collaborate with Customer Success and Operations Leadership to align hub activities with company goals
• Support cross-functional initiatives to enhance efficiency and improve the customer experience

Qualifications

• Experience: 5+ years of collision management experience or a related operational role
• Leadership: proven ability to manage teams, deliver results, and foster a collaborative work environment
• Customer service: strong interpersonal and communication skills that build lasting and profitable customer relationships
• Problem solving: analytical mindset with the ability to address a wide range of operational challenges effectively