Market Manager - Cleveland

At Face Forward Aesthetics, we believe confidence begins with exceptional care, meaningful relationships, and extraordinary leadership. We are redefining modern medical aesthetics by combining clinical excellence, elevated hospitality, and operational discipline to create an experience that is as exceptional for our guests as it is for our team.

About the role

We are seeking an experienced Market Manager to lead our Cleveland clinics. This is not a traditional clinic management role. Our Market Managers are business leaders who own the success of the clinic by developing high-performing teams, partnering with exceptional providers, and creating an environment where operational excellence supports outstanding clinical care.

As Market Manager, you will have the opportunity to lead every aspect of clinic performance. Reporting to the COO, you will work alongside talented Nurse Practitioners and providers to create an environment where providers can focus on delivering exceptional clinical outcomes while you lead the business through operational excellence, financial accountability, and people leadership. You'll have the autonomy to influence results, develop future leaders, improve operational performance, and help shape the future of a growing organization committed to excellence.

Responsibilities

• Drive clinic revenue, profitability, and overall business performance
• Build, coach, and develop a high-performing clinic team
• Partner with providers to improve productivity, operational efficiency, and guest outcomes while respecting clinical autonomy
• Lead all aspects of daily clinic operations, including staffing, scheduling, inventory, facilities, compliance, and operational execution
• Use business data and key performance indicators to identify opportunities and improve performance
• Strengthen membership growth, guest retention, rebooking, and retail performance
• Ensure every guest experiences the elevated hospitality and personalized care that defines Face Forward
• Create a culture grounded in accountability, collaboration, continuous improvement, and exceptional service

What Success Looks Like

Successful Market Managers think and lead like business owners. They:

• Inspire teams to achieve ambitious goals
• Build trusted partnerships with providers
• Improve clinic performance through data-driven decision making
• Develop team members through coaching and accountability
• Create exceptional guest experiences that drive loyalty and retention
• Maintain operational excellence while continuously improving business results

Success is measured through clinic revenue, provider productivity, membership growth and retention, guest satisfaction, operational consistency, inventory accuracy, compliance, and the strength of the clinic team.

Requirements

• Three or more years of leadership experience in medical aesthetics, dermatology, plastic surgery, healthcare, luxury hospitality, wellness, or another service-focused industry
• Demonstrated success improving business performance through operational leadership
• Experience coaching and developing high-performing teams
• Strong financial acumen with experience managing KPIs, labor, inventory, and operational performance
• Experience partnering with licensed healthcare providers or working in a provider-based environment
• Excellent communication, leadership, and problem-solving skills
• A passion for creating exceptional guest experiences

Experience in medical aesthetics, dermatology, plastic surgery, cosmetic dentistry, ophthalmology, or another outpatient healthcare setting is strongly preferred.

Benefits

• Competitive base compensation of $65K - $75K with up to $10K annual bonus potential paid quarterly
• Comprehensive medical, dental, vision, and retirement benefits
• Company-paid short and long-term disability insurance
• Company-paid life insurance, as well as optional hospital indemnity and accident insurance
• Paid parental leave
• Paid time off
• Free staff treatments and discounted products

Additional opportunities include influencing strategy, driving meaningful business results, collaborating with talented providers and leaders, and building a career with a growing organization that values leadership and development.