Market Manager- Bronx & Westchester Market

At Capital One, we are redefining how people bank by creating experiences that fit seamlessly into our customers' everyday lives. As a Market Manager, you will lead and inspire your Branch Ambassador team to deliver exceptional, inclusive, and memorable customer interactions. This role focuses on coaching, mentoring, and empowering your team to foster deep connections, drive operational excellence, and bring the Capital One brand to life in the community.

About the Role

You will serve as a trusted mentor, strategist, and guide for your team, cultivating a culture centered on delivering an outstanding experience for every customer. Free from traditional sales quotas, you will focus on investing in your team’s growth, elevating the guest experience, and leading with an owner’s mindset. This role involves managing an average of 1–3 branches, driving continuous improvement, and ensuring your market thrives in a reimagined banking environment.

Responsibilities

• Cultivate a customer-obsessed culture where every interaction is impactful, stepping in to handle complex escalations and collaborating with partners to ensure a seamless, high-tier experience.
• Lead through behavioral coaching, fostering a supportive, high-energy environment that empowers and inspires your team through real-time observation and continuous feedback.
• Bring the Capital One brand to life by coaching your team to maintain pristine branch environments and authentically advocate for the company’s values.
• Drive operational excellence with an owner’s mindset, managing talent and resources effectively while iterating based on customer feedback to elevate the branch experience.
• Empower your team to handle unexpected challenges with confidence, building their problem-solving skills while serving as the ultimate safety net for complex situations.
• Champion digital innovation by coaching your team on mobile and online banking experiences and leveraging technology to streamline processes and reduce administrative burdens.
• Drive purposeful community impact by leading volunteerism and connecting your team with local organizations, nonprofits, and charities aligned with Capital One’s strategic partnerships.

Requirements

• High School Diploma, GED, or Equivalent Certification.
• At least 2 years of Retail, Sales, or Banking Experience.
• At least 1 year of People Management experience or 1 year of Supervisory experience.

Preferred Qualifications

• Bachelor’s Degree.
• 4+ years of Customer, Retail, or Financial Services experience.
• 2+ years of People Management experience.

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescription benefits, plus Flexible Spending Accounts.
• Life and Disability Insurance.
• Paid Time Off.
• Education Assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid Parental Leave.
• Mental Health support.
• Back-up Child or Elder Care.

Pay

The minimum and maximum full-time annual salaries for this role are listed below by location. Part-time salaries will be prorated based on agreed-upon hours.

• Bronx, NY: $112,100 - $126,000
• Mount Vernon, NY: $112,100 - $126,000
• Nanuet, NY: $112,100 - $126,000

This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).