Market Manager- Bronx & Westchester Market
About the role
At Capital One, we are redefining how people bank by creating experiences that fit seamlessly into our customers' everyday lives. As a Market Manager, you will lead and inspire a team of Branch Ambassadors to deliver exceptional, memorable experiences in our branches. Your role involves coaching your team to foster an inclusive culture centered on outstanding customer interactions, empowering them to think independently, and ensuring operational excellence. You will act as a mentor, strategist, and guide, driving both individual development and overall team performance in a reimagined banking environment.
Responsibilities
- Cultivate "Every Customer, Every Time": Coach your team to prioritize the depth and quality of human connection in every customer interaction, free from traditional sales goals. Handle complex customer escalations and collaborate with partners to ensure a seamless, high-tier experience.
- Lead through Behavioral Coaching: Foster a supportive, high-energy environment by providing real-time observation and continuous behavioral feedback. Empower your team to take ownership and ensure smooth operations, even when you are visiting another location.
- Bring the Capital One Brand to Life: Maintain a pristine branch environment and serve as an advocate for Capital One’s values. Collaborate with internal teams to align the customer experience with our high standards across all touchpoints.
- Lead with an Owner’s Mindset: Manage 1–3 branches with a franchise ownership attitude, driving operational excellence, managing talent and resources, and using customer feedback to continuously improve the branch experience.
- Empower De-escalation & Resourceful Problem-Solving: Build a team capable of handling unexpected challenges by coaching Branch Ambassadors to develop strong, independent problem-solving skills. Serve as the ultimate safety net for complex situations requiring leader intervention.
- Embrace Digital Innovation: Coach your team on guiding customers through mobile and online banking experiences. Leverage emerging technologies like AI to streamline processes and reduce administrative burdens, keeping the focus on human-centered activities.
- Drive Purposeful Community Impact: Champion volunteerism and guide your team in connecting with local organizations, nonprofits, and charities. Align community engagement with Capital One’s strategic partnerships to maximize professional impact.
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Preferred Qualifications
- Bachelor’s Degree
- 4+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
Benefits
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts
- Life and Disability Insurance
- Paid Time Off
- Education Assistance
- Matching 401(k) contribution up to 7.5%
- Paid Parental Leave
- Mental Health support
- Back-up Child or Elder Care
- Performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI)
Pay
The full-time annual salary ranges for this role by location are:
- Bronx, NY: $112,100 - $126,000
- Mount Vernon, NY: $112,100 - $126,000
- Nanuet, NY: $112,100 - $126,000
Salaries for part-time roles will be prorated based on the agreed-upon number of hours worked. Candidates hired for other locations will be subject to the pay range associated with their specific location.