Market Manager- Bronx & Westchester Market

About the role

Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager, you are the driving force behind providing a dynamic, memorable experience in the branch.

Responsibilities

• Cultivate "Every Customer, Every Time": You are obsessed with the guest experience. Because our branches are free from traditional sales goals and high-pressure tactics, you will coach your team to measure success by the depth and quality of human connection, ensuring every single interaction is impactful.
• Lead through Behavioral Coaching: You lead through active presence, creating a supportive, high-energy environment where your leadership style is defined by your ability to include, empower, and inspire your team. Grounded in real-time observation and continuous behavioral feedback, you focus on how your team shows up for our guests rather than traditional numeric quotas. You will empower Ambassadors to think independently and take ownership, ensuring operations run smoothly even when you are visiting another location.
• Bring the Capital One Brand to Life: You take pride in our brand and our physical spaces. You will coach your team to maintain a pristine environment and serve as an authentic advocate for Capital One’s values. While you collaborate with business partners and internal teams to drive connection and care for the space, you ensure the collective vibe and customer experience are flawlessly aligned to our high standards across all points of contact.
• Drive Purposeful Community Impact: You understand your local market and know how to bring people together. As the face of Capital One in the community, you will champion volunteerism and guide your team as they connect with local organizations, nonprofits, and charities. You will facilitate team participation in approved community initiatives, ensuring all local engagement aligns seamlessly with Capital One’s established programs and strategic partnerships for maximum, professional impact.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Retail, Sales, or Banking Experience
• At least 1 year of People Management experience or 1 year of Supervisory experience

Qualifications

• Bachelor’s Degree preferred
• 4+ years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience

Skills

• Strong leadership and coaching skills
• Ability to create a positive, inclusive team environment
• Effective communication and interpersonal skills
• Experience in managing multiple tasks and priorities
• Knowledge of banking and financial services industry

Benefits

• Paid Time Off
• Mental Health support
• Back-up Child or Elder Care
• Flexible Spending Accounts
• Life and Disability Insurance
• Medical, Dental, Vision and Prescription coverage
• Education Assistance
• Matching 401(k) contribution up to 7.5%

Pay

• Salaries for Market Manager positions range from $112,100 - $126,000 per year, depending on location.

Schedule

• This role is full-time.