Market Manager

About the role

We’re looking for a Market Manager in New Jersey to lead and support an assigned region in achieving smooth operations, high levels of patient and team member satisfaction, growth, and profitability.

Responsibilities

• Supports assigned region in achieving smooth operations, high levels of patient and team member satisfaction, growth, and profitability.
• Facilitates the implementation of new initiatives at assigned practice locations.
• Acts as an information resource and ambassador to patients, the community, doctors, and team members.
• Builds and maintains positive, productive working relationships with doctors within the assigned region.
• Coaches and develops team members.
• Serves as a cultural leader and monitors and manages team morale.
• Responsible for the region’s performance via key performance indicators such as weekly, monthly, and annual budgets, P&L analysis, and patient satisfaction.
• Understands staffing models and holds teams accountable for managing staffing levels effectively.
• Supports strategic decisions within the region and proactively brings ideas and proposals to leadership for review.
• Ensures the ultimate patient experience is being delivered at each practice location.
• Supports the integration of new affiliations.
• Supports the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives.
• Reviews and supports management of practice location schedules and doctor coverage.
• Visits each assigned location at least monthly and conducts weekly discussions with leadership at practice locations.

Requirements

• Problem-solving skills with the ability to find creative solutions, specifically able to analyze reports and create action plans.
• Servant leadership mindset with strong coaching and conflict resolution skills.
• Time management skills with the ability to multi-task and prioritize work.
• Organizational and planning skills in a fast-paced environment with a focus on process improvement.

Qualifications

• Bachelor’s degree preferred.
• Internal candidate: Minimum of six (6) months’ experience as a Smile Doctors Practice Director.
• External candidate: Minimum of two (2) years' experience as a multi-unit manager.
• Experience in orthodontics/dental/healthcare industry preferred, but not required.
• Willingness to relocate strongly preferred.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401(k) plan.
• 3 weeks paid time off in your first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.