Market Manager

Location: Dallas–Fort Worth, TX

About the role

The Market Manager is a strategic leader overseeing multiple branches in their assigned market. This role is critical to drive revenue growth, strengthen and drive exceptional operations, and implement strong and consistent staff development. The Market Manager will assume leadership for all general business for an assigned market, including the development, deployment, and execution of a strategic business plan to drive growth and services for the market client base. The role provides vision, inspires, directs, and develops branch management teams and staff to deliver increased net operating income and impact shareholder value.

Responsibilities

• Accountable for all staffing, sales, and on-site operations for assigned market
• Oversees management team and ensures their success in recruiting, development, retention, and promotion of employees to maintain a highly competent and professional market team
• Accountable for improving gross margin while delivering on the company’s value proposition
• Achieves sales growth through selling to the customer base and strategic sales of new accounts
• Ensures operational standards are exceeded and staff delivers service excellence, including prompt and effective service recovery and account management
• Oversees safety, compliance, and regulatory standards; creates a culture of safety and initiates programs to achieve safety goals
• Oversees planning, delivery, and measurement of training programs to enhance skills and competencies of managers and staff
• Helps management team set performance goals and deliver on development plans
• Plans, directs, and monitors market strategy and related activities to ensure profitability and identify growth opportunities and new vertical channels
• Achieves high customer retention levels by meeting or exceeding service level agreements and expanding service capability
• Communicates new deliverables, products, timelines, and other changes transparently and clearly to the assigned team
• Responsible for driving the use of the mobile app (JobStack) and meeting or exceeding related goals for associates, customers, and branch staff

Supervisory Responsibilities

• Directly supervises office and sales staff
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work
• Appraises performance, rewards and disciplines employees, and addresses complaints and resolves problems

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university preferred; or five to seven years of related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Office Suite and intranet usage; ability to learn and work in a point-of-sale system
• Construction industry knowledge and/or experience preferred
• 3 or more years of project management experience
• 3 or more years of Business-to-Business Outside Sales or Business Development experience
• 3 or more years of people and operations management experience
• Ability to multi-task and work under pressure and deadlines
• Willingness to work long hours and adhere to on-site work schedules
• Valid Driver’s License required

Pay

Salary Range: $80,000 - $100,000 annually, depending on experience and geographic location, plus eligibility for incentive pay, subject to plan terms.

Benefits

• 6 paid holidays and 1 paid floating holiday
• Up to 20 days of Paid Time Off per year
• Medical, dental, and vision insurance
• Company-matching 401(k)
• Employee Stock Purchase Program
• Additional programs and perks

Physical Requirements

• Frequently required to stand, walk, sit, talk, and/or hear for long periods of time
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds
• Travel required to visit branch and client locations