Market Manager

About the role

The Market Manager is a dynamic, multi-unit leader who is flexible in an everchanging work environment. At Lori’s you will provide a trusted place for joy and support when people need it most. You will provide products and services that nurture, inspire, and comfort. As a Market Manager in our gift shops, you will be responsible for providing excellent customer service and engaging from the heart while creating an exceptional Guest experience.

Responsibilities

• Lead the way in producing sales, setting the tone for the team, and increase performance goals for the home store and assigned stores in the area
• Report to the Market Director and build sales-driven teams to success
• Travel 50% of time per week to assigned stores and 50% of time per week in home store
• Lead through example through the success of home store
• Responsible for meeting performance measurables and KPIs in home store and market area stores
• Ability to lead market remotely
• Responsible for store staffing in home and area stores
• Ensure new Team Members are onboarded and trained on sales techniques, products, promotions, and procedures using available training materials
• Provide performance feedback to all staff and set timeframe for achievement
• Ensure availability of merchandise by maintaining inventory levels
• Market merchandise by following advertising, sales promotion, and display plans and ensure area stores are in compliance with merchandising expectations
• Secure merchandise and protect employees by observing security standards
• Contribute to team effort by accomplishing related results
• Handle scheduling of staff at location to ensure appropriate shift coverage and assist area stores to ensure stores remain open
• Handle all intensified customer service issues
• Complete daily operational procedures with efficiency and due diligence and ensure area stores are in compliance with standards
• Execute and implement Lori's Gifts procedures in home store and all area stores
• Other tasks as assigned

Requirements

• 3 or more years of retail experience including 2 or more years in a store management or supervisor capacity
• High School diploma or GED or College degree
• Experience evaluating and hiring store personnel
• Willingness to work flexible hours to include evening, weekends, and holidays when needed
• Ability to lift up to 30 pounds and capable to stand for long periods of time
• Flexible to open and close store independently when needed
• Previous specialty or big box experience ideal
• Multi-unit experience a plus
• Area travel required 50%

About the company

We are the heart of the hospital experience. Our guests visit our store locations for different experiences while visiting loved ones in the hospital, or between breaks while at work. Lori's Gifts is a unique retailer servicing over 300 hospitals nationwide for over 40 years. We continue to grow because of our compassionate employees that remain close to the positive hospital relationships we have developed in the communities we serve. We are tirelessly enhancing and modifying our protocols to create a safe environment for our employees and guests.

Benefits

• Health Insurance and prescription benefits
• Legal Plan
• Commuter Benefits
• Paid Time Off
• Generous Employee Discounts