Market Manager

Key Responsibilities

• Sales & Growth
• Proactively identify and sell janitorial service accounts to new commercial customers
• Manage the local sales pipeline and close deals aligned with revenue targets
• Partner with corporate marketing and lead generation efforts to drive local awareness
• Absorb new customer accounts and ensure smooth handoff to operations

Franchisee Support & Development

• Build strong, supportive relationships with franchisees in the market
• Coach franchisees on service quality, customer satisfaction, and business growth
• Monitor performance metrics and conduct regular site visits
• Ensure franchisees meet brand standards and contractual obligations

Customer Retention & Service Excellence

• Conduct regular customer check-ins and quality inspections
• Address service issues and resolve complaints quickly and professionally
• Partner with franchisees to implement corrective actions and improve service levels
• Analyze retention trends and implement strategies to reduce customer turnover

Operational Oversight

• Support transitions of new customer accounts to ensure service readiness
• Collaborate with corporate departments on compliance, invoicing, and reporting
• Track and report on market-level KPIs and performance benchmarks