Market Manager

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes, and other food establishments. Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

About the role

The Market Manager Team is at the center of Odeko’s mission to support small businesses. As a Seattle Market Manager, you will be the revenue leader in your city, representing Odeko’s mission of empowering independent coffee shops and cafes.

Responsibilities

• Achieve monthly revenue goals through new customer acquisition and growing existing customer accounts
• Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service
• Leverage Odeko’s data-driven prospect database to develop new client relationships that drive high-speed growth of partnerships in the market
• Own the customer relationship pre- and post-sales, with a focus on retention and expansion through upselling, in-person visits, and launching new products
• Work closely with Operations and Support teams to ensure day-to-day issues are resolved quickly
• Keep meticulous records in our CRM tool (HubSpot) to report activity and conversations, enhancing the customer experience
• Collaborate with Odeko’s vendor partners to participate in local coffee events and conduct sampling campaigns for prospective customers
• Serve as the primary liaison between customers and internal teams, advocating for product or process enhancements based on customer feedback
• Continually develop your knowledge of local and national trends within the specialty coffee industry

Requirements

• 2+ years of relevant sales, account management, or business development experience OR local coffee community leadership experience
• Experience discovering and closing sales opportunities and building client relationships
• Self-directed and comfortable in a constantly evolving environment
• Experience successfully managing a pipeline to achieve revenue targets
• Experience delivering client-focused solutions based on customer needs
• Passion for coffee and small business (a background in coffee is a bonus)

Pay

Base compensation: $60,000–$65,000 per year. On-target earnings: $90,000–$95,000 per year, including equity.

Benefits

• Competitive compensation and healthcare benefits
• Opportunity for equity
• Fast-paced environment with growth opportunities to directly impact the company and enhance your career