Market Manager - Alabama

About the role

The role of the Market Manager is key to operational performance and market outcomes. The Market Manager will be responsible for the day-to-day operations of the Market. In collaboration with the Market Physician Executive, the Market Manager will oversee all aspects of the people, process, and systems that support the delivery of care, growth, and talent for the Market.

Responsibilities

• Administrative Oversight – 20%

• Direct administrative supervision of Market Clinical and Operations team members.
• Support the development and presentation of Monthly Operating Reviews.
• Lead daily, weekly and monthly meetings with the Market, Region, and Enterprise.
• Develop reports, data analysis, root cause on Market KPIs and Trends to guide Market Performance.

• Growth – 25%

• Responsible for new patient engagement and established patient disengagement to drive growth targets.
• Collaborate with Call Center, Marketing, Provider Engagement, Community Outreach Leaders to deliver on growth plans and strategies.
• Engage with strategic practices and partners in Market, as needed.
• Accountable for patient experience (NPS), service recovery (grievances and complaints) and retention.

• Operational Performance – 25%

• Working closely with Market Physician Executive, Regional, Medical Economics and Finance Leaders, monitor key operational metrics and P&L, leveraging resources and dashboards for performance oversight.
• Manage, monitor, and report compliance risks/issues/concerns of the Market, Staff and Delivery of Care.

• People Management – 25%

• Day-to-day delegated supervision of Advance Practice Providers, Registered Nurses, Social Workers, and Market Administrative Coordinators.
• Performance Management, coaching and development through skip level and regular 1:1 with team members.
• Support talent acquisition, interviewing and hiring of clinical and operations team members.
• Onboard, train and support the development path for field-based team members.
• Manage staffing against Budget, which includes work force planning and work force management.
• Lead, and host bi-annual in-person team building and facilitated learning sessions.

Requirements

• This position is remote but may require 25% of travel within their given market.

• Must reside in AL.

• Experience managing a high-risk patient population and leading clinical staff in care management, managed care, and or/or home health environment are preferred.

• Experience supervising nurses, nurse practitioners, and social workers.

• Experience partnering with physicians to drive results.

• Proven accountability for performance and driving results.

• Ability to multi-task and manage a large volume of concurrent priorities.

• Comfortable using, interpreting and drawing conclusions from large data sets.

• Excellent verbal, written, and visual communication skills.

• Proficient with Microsoft Office Suite (Word, Excel, Power Point, etc.).

• Electronic Medical Record (EMR)/Care Management Platform experience required.

• BS/BA or equivalent experience required, MBA, MHA, or similar degree a plus.

• 3+ years previous experience working in Managed Care or Delegated Risk Partnerships.

Benefits

• Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care.

• Competitive salary and opportunity to participate in the company’s bonus program.

• Comprehensive medical, dental, vision and life insurance.

• Flexible paid leave and vacation policy.

• 401(k) plan with matching contributions.

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram Health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.