Market Manager 1

Primary office location: 4220 William Penn Highway, Monroeville, Pennsylvania 15146.

About the role

This position is primarily responsible for overseeing and managing a designated number of branch offices within a region and takes ultimate responsibility for all of the branches in the assigned market. The incumbent ensures branches meet sales and referral goals, operate efficiently, maintain superior customer service levels, follow all operational policies and procedures, and uphold regulatory compliance standards. The incumbent has community involvement and business development responsibilities and coordinates with Branch Management to develop and strengthen business relationships.

Responsibilities

• Performs market and business development duties, works with managers to develop plans for calling customers, attends community activities, participates in community organizations, and prepares marketing plans.
• Works with other regional Market Managers and the Regional Banking Executive to identify revenue generation opportunities, alternative expense control strategies, and efficient alternatives to operational duties.
• Develops and solicits mortgage and consumer loans, provides assistance and analysis with direct, home equity, and mortgage lending, maintains and develops realtor relationships, helps with difficult loans, approves loan requests, prepares and handles loan closings, and assures branch personnel process loans according to established lending limits, policies, procedures, and regulations.
• Solicits new deposit accounts, oversees and coaches managers to ensure branch staff understands bank products, cross-sells and refers customers to products and services that meet financial needs, and services customers according to established Bank policies, procedures, and deposit regulatory requirements.
• Supervises assigned branches, follows human resource policies and procedures, assists in interviewing and hiring decisions, participates and guides managers to develop branch staff according to established policies, procedures, and government regulations, and provides timely and respectful feedback to maximize staff efficiency, productivity, and morale.
• Oversees the branch facility to ensure managers keep buildings neat, organized, clutter-free, and safe, ensures all regulatory and promotional signage is displayed properly, equipment and grounds are well kept, and the manager notifies the Facilities department according to maintenance department scheduling and budget constraints.
• Manages regional budget by reviewing reports, comparing actual performance to budget and goal, developing action plans, adhering to guidelines and limitations as constrained by changing environments, and maintaining fiscal control.
• Guarantees full implementation of all compliance policies and procedures, ensures staff receives adequate regulatory compliance training, and cooperates fully with all compliance reviews and examinations.
• Develops and maintains a personal management program, develops effective management plans using sales activities and results to set track, provides feedback to managers, reports regularly to the Regional Banking Executive, closely monitors and manages, and coaches managers.
• Sets a professional example and oversees customer service standards.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Requirements

• BA or BS degree.
• Minimum of 5 years of experience.
• Experience in a banking branch management position and 7 years of supervisory experience.
• Knowledge of lending, banking policies, procedures, and government regulations.
• Experience in community and civic activities.
• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Skills

• Excellent management skills.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to use a personal computer and job-related software:
  • MS Word - Basic Level
  • MS Excel - Intermediate Level
  • MS PowerPoint - Basic Level