Market Leader

Responsibilities

• Driving Results/Sales:
  • Lead ongoing in-person and virtual store visits within an assigned market.
  • Regularly review market/store financial reporting and initiate plans and actions to drive future results.
  • Partner with store leaders to plan and implement effective sales events such as Back to School, Gameday, Homecoming, etc.
  • Demonstrate a strong understanding of store presentation standards; lead and coach teams to consistently deliver best-in-class merchandising execution.
  • Contribute to regularly scheduled assortment/product planning meetings with store leaders and One Team Center partners.
  • Collaborate with store leaders to ensure store schedules support customer service standards and maximize selling opportunities; ensure compliance with labor hour budgets.
  • Successfully partner with ACCESS leaders to drive new ACCESS business and effectively support and grow existing business.
  • Ensure that all operational back-office functions are completed in accordance with company directives, policies, and procedures, including preparation and follow-up on Accounts Receivables, Account Invoices, Chargebacks, and coordination of Stock Shipments.
  • Meet annual shrink budget.
• Talent Management:
  • Champion full cycle talent management for all stores, including active recruitment, training, coaching, and talent development.
  • Eminates market-wide culture of continuous performance feedback and effective, periodic performance evaluations.
  • Maintain succession plan/talent pipeline with a strategy to develop an internal bench of candidates and cultivates external pool of key talent.
  • Develop cross-functional teams of engaged team members to execute standards and drive business results.
  • Cultivate and maintains a culture of accountability.
• Campus Relations:
  • Establish and foster strong relationships with the campus communities, campus administration, athletics departments, faculty, and staff, including ongoing review of campus operations and business results with campus partners.
  • Collaborate on opportunities both on campus and within local communities.
  • Partner with store leaders to deliver effective SPR meetings 2x per year with relevant campus stakeholders.
• Customer Service:
  • Is passionate about Customer Service and leads teams to provide a fun, best-in-class experience for all customers, including providing an engaging customer service experience and incorporating the GET customer service model into in-store and online experience.
  • Coach store leaders and teams in effective customer service behaviors; follow up consistently to recognize performance.
  • Sure store scheduling is optimized to provide exceptional customer service.
  • Partner with stores as needed to resolve escalated customer issues and incidents in a timely manner.
  • Review SMG data, share with team members, and proactively takes action to improve results.

Qualifications

• Bachelor's Degree or equivalent
• 5-7 years of Multi-Unit Store Experience
• Results and Sales Driven
• Passionate about Customer Service
• Foster strong relationships with campus relations