Market Information Technology Manager - Part Time

CORE WORK ACTIVITIES

• Manage technology needs within budget targets.
• Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.
• Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.
• Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
• Implement solutions as directed to resolve IT discrepancies.
• Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.
• Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
• Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.
• Comply with technology-related vendor contracts.

BUILDING AND SUSTAINING RELATIONSHIPS

• Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provide customer service to property leadership and associates at dedicated property/properties.
• Respond to inquiries from customers/vendors/peer group.
• Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.
• Ensure client Technology needs are met
• Assist in disaster recovery and business continuity as it relates to technology.
• Provide technical guidance for assigned locations.
• Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).
• Provide escalation and guidance to property pertaining to guest & associate internet access requirement.
• Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.
• Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.
• Move/add/change PCs/peripherals, migrating data when necessary.
• Perform routine desktop backup as scheduled or directed.
• Provide end-user support.
• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
• Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.
• Aid in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.
• Provide project support for corporate, regional and property initiatives.

PROJECT MANAGEMENT

• Execute IT Hotel projects and manage vendor installations.
• Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.
• Provide guidance on compliance with Marriott IT and Security Standards.