Market Grille Assistant Department Manager

Additional Considerations

Must be 18+

About the role

Job Title: Assistant Market Grille Department Manager
Department: Market Grille
FLSA: Non-Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager; Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Market Grille Department Manager

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Escorts customers to products they're looking for
• Secures products that are out of reach
• Loads or unloads heavy items
• Makes note of and passes along customer suggestions or requests
• Performs other tasks to enhance the shopping experience
• Answers the telephone and provides friendly, helpful service
• Works with co-workers to ensure customer satisfaction and a pleasant work environment
• Checks orders for the day and sets up a timeline and production schedule
• Reviews daily production list with department employees and assigns tasks for completion
• Ensures food display case product is rotated and replenished
• Checks the Market Grille area for items and areas that need to be addressed and assigns tasks to Market Grille staff
• Maintains the proper amount of staff in the department to handle customer needs
• Maintains inventory through constant monitoring of products
• Safeguards the supply area and rotates all perishable product with every delivery
• Handles catering contracts
• Follows all food safety guidelines and ensures department employees comply
• Satisfies customer issues
• Suggests ad items for department
• Reviews and orders signage for the department
• Suggests in-store specials and does the intercom message
• Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store
• Understands and practices proper sanitation procedures
• Adheres to company policies and individual store guidelines
• Works closely with Restaurant and Service staff
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Assumes management duties in absence of Department Manager
• Writes schedules for the department and is able to calculate clerk production amounts
• Puts items/products together for catering or instructs to complete and calculates portion needed
• Orders all products and supplies for the department
• Understands and can perform all aspects of department duties
• Affords assistance in other areas of store as needed
• Performs other job related duties and special projects as required

Supervisory Responsibilities

• Instructs, assigns, reviews and plans work of others
• Maintains standards, coordinates activities, and allocates personnel

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions
• Ability to do arithmetic calculations involving fractions, decimals, and percentages
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education And Experience

• High school or equivalent experience with Sanitation (Food Safety) courses encouraged
• One year of similar or related experience

Physical Requirements

• Physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision
• Able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions

Working Conditions

• Frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment
• Equipment used to perform job: Cash register, Slicer, Telexon ordering machine, C.A.R.S. system, Fryers (breakfast grill), Ovens, Steamer, Computers (Microsoft, N.T.), Fax machine, Telephone, Copier, Calculator, Utensils, delivery van Hobart machine, stoves, grills, toasters, chicken roaster, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine

Contacts

• Daily contact with customers, suppliers/vendors, and the general public
• Occasional contact with federal or state regulatory agencies regarding inspections
• Confidentiality: Has access to confidential information including gross percentage/sales, and employee wages

Employment is contingent upon the successful completion of a pre employment drug screen.