Market General Manager II

About the Role

As the Market General Manager II, you will be responsible for the successful management of a company-owned distributorship, ensuring it meets or exceeds all financial and operational goals. This includes developing and executing gross profit-generating and lead acquisition strategies.

Responsibilities

• Direct accountability for the Profit & Loss (P&L) and budget performance of the distributorship.
• Review, monitor, and analyze weekly scorecards and monthly financials to identify variances in fiscal year (FY) plans and create action plans in collaboration with leadership.
• Investigate and communicate activities contributing to significant positive financial results.
• Actively track Accounts Receivable (AR) to maintain acceptable levels and develop action plans for accounts with unacceptable balances.
• Participate in developing the Annual Operating Plan (AOP).
• Assess and manage inventory flow to ensure accuracy and minimize waste (e.g., unaccounted loss, broken, or obsolete units).
• Review and analyze tools to identify declining dealers and take corrective action.
• Understand key account hierarchy, maintain relationships with decision-makers, and build strong partnerships with dealers.
• Investigate and resolve customer complaints promptly.
• Lead and manage the local Sales Team to acquire new business, grow the customer base, and foster strong dealer relationships.
• Spend significant time in the market to understand competitive products and services.
• Ensure service to National Accounts meets or exceeds Service Level Agreement (SLA) expectations.
• Communicate Enterprise initiatives, IOT goals, and Regional objectives to distributorship staff for clarity and alignment.
• Establish weekly meetings with distributorship staff.
• Provide annual performance reviews, hiring, promotions, and performance management for all Team Members.
• Manage and lead a team to achieve annual goals using progressive discipline and recognition programs.
• Provide consistent training and coaching to develop Team Members' skills.
• Ensure data integrity in reporting systems by holding Team Members accountable for accurate and timely submissions.
• Ensure compliance with all IOT standard operating procedures, including OSHA and DOT requirements.
• Develop best practices to improve productivity, efficiency, and revenue goals.
• Manage routing procedures to maximize equipment and labor utilization.
• Provide ongoing feedback for continuous process improvement.
• Execute enterprise pilot programs and support Enterprise, IOT, and Support Center initiatives.
• Follow up on preventative fleet maintenance requirements.
• Execute all Safety Programs and foster a safe work environment.

Requirements

• Minimum of 5 years of managerial experience with a proven track record of producing positive results.
• Previous experience in a Warehouse or Distribution environment is preferred.
• Basic proficiency in Microsoft Word and Excel.
• Knowledge of the battery business and/or automotive systems is preferred.
• Strong teamwork skills, with the ability to foster cooperative group dynamics.
• Excellent oral and written communication skills.
• Detail-oriented with a focus on accuracy.
• Interpersonal awareness to anticipate and address others' concerns and feelings.
• Strong planning and organizational skills to prioritize and follow through on tasks.
• Results-oriented with a focus on achieving practical outcomes.
• Responsive to suggestions and requests, actively seeking input from others.
• Ability to manage performance, including setting clear goals and addressing issues promptly.
• Customer-focused, with a commitment to understanding and meeting customer needs.
• Entrepreneurial orientation, including seizing profitable opportunities and taking calculated risks.
• Initiative to identify and act on needs without being prompted.

Scope

• Manage a team of direct reports.
• Responsible for a distributorship handling 100,000+ units annually.
• Internal contacts include Operation Directors, Market General Managers, ACES, NAC, and HO staff.
• External contacts include customers.
• Operate with high relational interaction and minimal supervision.
• Build and maintain relationships across the Enterprise for data sourcing.
• Accountable for departmental resources and budgetary activities, including P&L.
• Model Interstate’s Purpose and Values.

Work Environment

• Ability to sustain a seated posture for prolonged periods.
• Regularly required to stand, walk, hear, talk, and use hands for grasping and handling objects.
• Involves manual handling, verbal communication, and auditory tasks.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
• Ability to occasionally lift and/or move 50+ lbs.
• May be exposed to warehouse conditions, including moving equipment, mechanical parts, fumes, airborne particles, and toxic or caustic chemicals.
• Prolonged use of computer and telephone.
• Ability to operate a motor vehicle.