Market General Manager I

About the Role

Responsible for successful management of a company-owned distributorship to meet or exceed all operational and financial goals, including gross profit generation and lead acquisition strategies.

Responsibilities

Financial

• Accountable for the P&L and budget performance for the operation.
• Review, monitor, and analyze weekly scorecard and monthly financials to identify variances to the FY financial plan and design and implement action plans to address deficiencies.
• Actively manage AR to maintain acceptable levels for the operation.
• Develop and implement action plans for accounts with unacceptable AR balances.
• Participate in developing the annual operation budget.
• Manage inventory to coincide with selling activity to ensure proper levels.
• Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.
• Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.

Customer Focus

• Review, monitor, and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.
• Understand key account hierarchy, visit, and maintain relationships with key account decision makers.
• Manage dealer erosion.
• Develop expertise regarding product and service competition in the respective market.
• Serve as the key contact for complaints received by the operation.
• Investigate all complaints and respond to the complaining customer within a reasonable timeframe.
• Work with the sales team to acquire new business within the region.
• Formulate, develop, implement, and measure market penetration strategies in the respective market.

Human Capital

• Communicate Enterprise initiatives, IOT goals, and Regional objectives to operation staff to ensure clarity and alignment.
• Establish set weekly meetings with operation staff.
• Provide annual performance reviews to all operation staff.
• Hire and promote individuals based on proven behaviors that align with the 5 requirements, 1 standard, and the competencies identified for success in the given job position.
• Manage labor to meet utilization objectives for the operation.
• Provide performance management utilizing the progressive discipline process.
• Provide recognition and reward for team members who demonstrate outstanding performance.
• Provide consistent training and coaching to develop team members' knowledge, abilities, and skills.

Process

• Ensure data integrity and timely submittals into reporting systems.
• Ensure compliance with all IOT standard operating procedures, including OSHA and DOT compliance.
• Focus on the development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
• Manage routing procedures to ensure maximum utilization of equipment and manpower.
• Provide ongoing feedback for continuous process improvement.
• Carry out Enterprise tests as needed.
• Support Enterprise initiatives from other business units as well as IOT.

Qualifications

• Minimum of 5 years of proven managerial experience is required.
• Previous experience in a Warehouse or Distribution environment is a plus.
• Computer skills including Word and Excel are preferred.
• Knowledge of battery or automotive systems is a plus.
• Fosters teamwork – Interest, skill, and success in getting groups to learn to work together cooperatively.
• Strong verbal and written communication skills.
• Detail-oriented.
• Interpersonal awareness – Notice, interpret, and anticipate others’ concerns and feelings.
• Plans and organizes – Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
• Results-oriented – Is intent upon achieving practical results. Concentrates attention on making things happen.
• Responsive – Reacts promptly to suggestions and requests. Actively and frequently seeks input from others.
• Manage performance – Takes responsibility for team members' performance. Utilizes clear goals, expectations, feedback, and addresses performance problems promptly.
• Customer Focused – Focuses on customer satisfaction.
• Entrepreneurial Orientation – Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
• Initiative – Identifying what needs to be done and doing it before being asked or required by the situation.
• Battery business knowledge.

Scope & Contacts

Contacts are internal (Operation Directors, Market General Managers, ACES, NAC, HO staff) and external (Customers). This position operates with a high degree of relational interaction and minimal supervision. Must build and maintain relationships across the Enterprise associated with the source data of all types.

Responsible for managing a distributorship handling less than 100k units annually.

Work Environment

• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
• Ability to occasionally lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
• Prolonged use of personal computer & telephone.
• Ability to operate a motor vehicle.