Market General Manager I

About the Role

Responsible for successful management of a company-owned distributorship to meet or exceed all operational and financial goals, including gross profit generation and lead acquisition strategies.

Responsibilities

Financial

• Accountable for the P&L and budget performance for the operation.
• Review, monitor, and analyze weekly scorecard and monthly financials to identify variances to the FY financial plan and design and implement action plans to address deficiencies.
• Actively manage AR to maintain acceptable levels for the operation.
• Develop and implement action plans for accounts with unacceptable AR balances.
• Participate in developing the annual operation budget.
• Manage inventory to coincide with selling activity to ensure proper levels.
• Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.
• Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.

Customer Focus

• Review, monitor, and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.
• Understand key account hierarchy, visit, and maintain relationships with key account decision makers.
• Manage dealer erosion.
• Develop expertise regarding product and service competition in the respective market.
• Serve as the key contact for complaints received by the operation.
• Investigate all complaints and respond back to the complaining customer within a reasonable timeframe.
• Work with the sales team to acquire new business within the region.
• Formulate, develop, implement, and measure market strategy penetration in the respective market.

Human Capital

• Communicate Enterprise initiatives, IOT goals, and Regional objectives to operation staff to ensure clarity and alignment.
• Establish set weekly meetings with operation staff.
• Provide annual performance reviews to all operation staff.
• Hire and promote individuals based on proven behaviors that align with the 5 requirements, 1 standard, and the competencies identified for success in the given job position.
• Manage labor to meet utilization objectives for the operation.
• Provide performance management utilizing the progressive discipline process.
• Provide recognition and reward for team members that demonstrate outstanding performance.
• Provide consistent training and coaching to develop team members' knowledge, abilities, and skills.

Process

• Ensure data integrity and timely submittals into reporting systems.
• Ensure compliance with all IOT standard operating procedures, including OSHA and DOT compliance.
• Focus on the development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
• Manage routing procedures to ensure maximum utilization of equipment and manpower.
• Provide ongoing feedback for continuous process improvement.
• Carry out Enterprise tests as needed.
• Support Enterprise initiatives from other business units as well as IOT.

Requirements

• Minimum of 5 years of proven managerial experience.
• Previous experience in a Warehouse or Distribution environment is a plus.
• Computer skills including Word and Excel preferred.
• Knowledge of battery or automotive systems is a plus.
• Fosters teamwork – Interest, skill, and success in getting groups to learn to work together cooperatively.
• Strong verbal and written communication skills.
• Detail-oriented.
• Interpersonal awareness – Notice, interpret, and anticipate others’ concerns and feelings.
• Plans and organizes – Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
• Results-oriented – Is intent upon achieving practical results. Concentrates attention on making things happen.
• Responsive – Reacts promptly to suggestions and requests. Actively and frequently seeks input from others.
• Manage performance – Takes responsibility for team members' performance. Utilizes clear goals, expectations, feedback, and addresses performance problems and issues promptly.
• Customer Focused – Focuses on customer satisfaction.
• Entrepreneurial Orientation – Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
• Initiative – Identifying what needs to be done and doing it before being asked or required by the situation.
• Battery business knowledge.

Scope & Contacts

This position operates with a high degree of relational interaction and minimal supervision. Must build and maintain relationships across the Enterprise associated with source data of all types. Contacts are internal (Operation Directors, Market General Managers, ACES, NAC, HO staff) and external (Customers). Responsible for managing a distributorship handling less than 100k units annually.

Work Environment

• Ability to sustain posture in a seated position for prolonged periods of time.
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
• Specific vision abilities include close vision, depth perception, and ability to adjust focus.
• Ability to occasionally lift and/or move 50+ lbs.
• May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
• Prolonged use of personal computer & telephone.
• Ability to operate a motor vehicle.