Market Financial Center Manager - Bentonville FC

About the Role

This position supports a cluster of financial centers in designated markets, acting as a backup financial center leader and market-level resource in the absence of the assigned financial center manager. The role involves managing the financial center as a business owner, fostering a team environment, and instilling a client-centric and risk-aware culture. Responsibilities include driving operational excellence and ensuring cohesive financial center operations. The specific location will be determined based on business needs, with potential relocation within a reasonable commuting distance after training.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic, engage and route clients appropriately, and foster client retention.
• Drive business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives as prescribed by market leaders.
• Ensure operational excellence in all aspects of the financial center.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Create an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Enterprise Advocate & Communicator: Deliver clear, concise messages that motivate, convey the "why," and connect contributions to business results.
• Risk Manager: Lead and encourage the identification, escalation, and resolution of potential risks.
• People Manager & Coach: Know and develop team members through coaching and feedback.
• Financial Steward: Manage expenses and demonstrate an owner’s mindset.
• Enterprise Talent Leader: Recruit, onboard, and develop talent, supporting mobility for career growth.
• Driver of Business Outcomes: Deliver results through effective team management, structure, and routines.

Requirements

• Minimum of one year of leadership experience, demonstrated through coaching, training, or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed.
• Strong financial and business acumen, including experience interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue and build/deepen relationships.
• Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating.
• Excellent communication (verbal, non-verbal, written, and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Ability to work weekends, extended hours, and travel to any financial center within the defined market.
• High School Diploma, GED, or equivalent.

Desired Qualifications

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail, and/or hospitality industries.
• Bachelor’s Degree in a related field.
• Bilingual (fluent verbal and written).

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Schedule

1st shift (United States of America), 40 hours per week.