Market Financial Center Manager

About the Role

This position supports a cluster of financial centers in designated markets, serving as a backup financial center leader and market-level resource. Key responsibilities include managing the financial center as a business owner, fostering a team environment, and instilling a client-centric and risk-aware culture. The role drives operational excellence, ensuring all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a backup financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients to foster retention
• Drives business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives as prescribed by market leaders
• Ensures operational excellence across the financial center

Managerial Responsibilities

In addition to role-specific duties, this position may include the following managerial responsibilities:

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: Demonstrates process knowledge, data-driven decision-making, and continuous improvement
• Enterprise Advocate & Communicator: Delivers clear, motivating messages that connect contributions to business results
• Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks
• People Manager & Coach: Develops team members through coaching and feedback
• Financial Steward: Manages expenses with an owner’s mindset
• Enterprise Talent Leader: Recruits, onboards, and develops talent while supporting career mobility
• Driver of Business Outcomes: Delivers results through effective team management and structured routines

Requirements

• Minimum of one year of leadership experience (e.g., coaching, training, or motivating a work team)
• Demonstrated ability to influence and collaborate with others outside of direct reporting authority
• Proven customer service skills and ability to resolve problems independently or escalate as needed
• Strong financial and business acumen, including experience interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to engage others in dialogue and build relationships
• Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating
• Excellent communication (verbal, non-verbal, written, and presentation) and active listening skills
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Ability to work weekends, extended hours, and travel to any financial center within the defined market

Qualifications

• High School Diploma, GED, or equivalent (minimum education requirement)
• Desired: One year of management experience, including hiring, coaching, and developing direct reports
• Desired: Experience in consumer banking, financial services, mortgage, retail, or hospitality
• Desired: Bachelor’s Degree in a related field
• Desired: Bilingual (fluent verbal and written)

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Schedule

1st shift (United States of America), 40 hours per week.