Market Engineer I

About the role

Performs problem determination and resolution and records all trouble situations reported to I.T. Responsible for providing first level support functions on desktop devices such as personal computers, laptops, printers, scanners, keyboards, computer mouse, card swipes, card embossers, Point of Sale terminals and PC based kiosks. Position also performs support for telephones and telephony related installations and may support audio and video systems set-ups.

Responsibilities

• Provide specialized technical problem solving and problem resolution skills.
• Work with management and Enterprise IT to resolve complex business, computer system and data communication problems.
• Install, upgrade and maintain gaming hardware & software products.
• Administer and control updates/changes to production programs, files and databases.
• Recommend application design changes to management and Enterprise IT to maximize resources.
• Update, direct and escalate problems for final resolution.
• Analyze and recommend tools and service aids for system/network operation and problem determination.
• Report results from technical research, system performance reports and problem resolutions to upper management.
• Collect and analyze system data for quality assurance of technical design and optimum system performance.
• Adjust system parameters to achieve peak system performance.
• Administer systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
• Aid in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
• Assists in the planning by communicating with project / product teams and vendors.
• Effectively contributes to the engineering process and roles, as outlined in the HIT project management methodologies.
• Recommend changes for improved system implementations/modifications.
• Practices, and adheres to system management criteria and policies and procedures.
• Practices and enforces change control process.
• Ensures established enterprise standards are followed and enforced during system implementations.
• Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
• Provides consistent support for existing infrastructure and programs.
• Updates and adjusts service, product, and support as needed.
• Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
• Builds knowledge of products and direction through vendor interaction.
• Appropriately leverages vendor resources to efficiently resolve issues.
• Attends HET and vendor provided training pertinent to this position and pursues necessary training to maintain and enhance abilities.

Qualifications

• 1-3 years' work experience in a technical field.
• Support environment, supporting multiple high-end computer systems.
• General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
• Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
• Literate and fluent in English.
• Very strong personal computing skills are recommended.
• Ability to obtain and maintain a jurisdictional gaming license.
• Demonstrated intermediate to advanced level technical/troubleshooting skills in the desktop environment and related hardware and software products.
• Ability to be trained in supporting various desktop configurations.
• Intermediate knowledge of user environments.
• Demonstrated communication skills.
• Intermediate to advanced analytical and problem-solving skills.
• Must have good customer service skills.
• Work schedules may not remain consistent and will possibly change regularly.
• Must be reachable during on call support duty.
• Must be able to VPN to provide on call support.
• Must be able to respond to the property on short notice for on call support.
• Must be well organized and detail-oriented and be able to perform many tasks at one time.
• Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment.
• Adheres to all regulatory, company and department policies and procedures.

Additional Requirements

• Must have a visual acuity.
• Ability to note audio or visual warnings, or error messages from the system.
• Able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulder.
• Able to differentiate between colors.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
• Positions are like that. Having contact with the public requires the ability to work in a noisy environment and may be exposed to guests who use tobacco products.
• Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools, a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.