Market Engineer I

Responsibilities

• Responds to technology related Incidents and Service Requests calls and ensures IT support and service requests are handled or escalated in a timely manner.
• Ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate.
• Provide first-level support for incident and service requests.
• Assists in problem determination/isolation and analysis of problem data, root cause analysis and mitigation for on-premises technology.
• Assists in execution and verification of impact to IT Change Tasks where impactful to property operations.
• Administer systems and utilities to analyze and secure computer operating systems, software programs, database resources and network infrastructure to comply with security, audit, and regulatory requirements.
• Updates procedures and documentation for select platforms.
• Drive process and operations improvements locally with a mind on impact to the overall enterprise.
• Perform entry-level and technical tasks/repairs on desktop, end-user, and customer-facing platforms, server, network and related infrastructure.
• Work as part of the local IT Team in the delivery of IT services, projects and assignments.
• Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities.
• May assist to ensure the local data center is maintained at prescribed environmental levels and in a clean and orderly condition.
• Adhere to system management criteria, policies and procedures; Ensure established enterprise standards are followed and enforced.

Qualifications

• A high school diploma required, Bachelor’s degree in a computer science-related field, or equivalent experience preferred.
• CompTIA’s A+, Network+, and Security+ desktop and server OS desired.
• General understanding of production operating systems, basic local area networks and communication protocols desired.
• Experience with mission-critical gaming and hospitality systems desired.
• Excellent communication and customer service skills required.
• Strong personal computing skills required.
• Demonstrated entry-level technical skills in multiple platforms desired.
• Ability to work in a fast paced and high-pressure work environment.
• Flexible to work various day/shifts may be required.